Continuing Healthcare of Toledo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High RN turnover (78%)
Bottom 25% in OH · Critically understaffed (RN) · Worst in DIVINE HEALTHCARE MANAGEMENT chain · $21,598 in fines
What this means for your family
While the facility's therapy department is frequently praised for helping patients return home, there are consistent and severe reports regarding facility cleanliness and slow response times to call lights. We strongly advise visiting the facility in person, specifically checking the cleanliness of resident rooms and observing staff response times, before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“Continuing Healthcare of Toledo (often referred to as White Oak) receives highly polarized feedback, with some residents praising the therapy team and friendly staff, while others report severe neglect. Multiple families have raised urgent concerns regarding poor sanitation, including persistent odors and uncleaned rooms, as well as significant delays in staff responding to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Friendly and welcoming staff
- Private room availability
- Engaging resident activities
Concerns
- Poor facility cleanliness and hygiene (odors, uncleaned rooms) (mentioned by 6 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Staff rudeness or lack of professionalism (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the rehabilitation therapy and resident activities here; could you tell us more about what a typical day looks like for someone in our loved one's care?
- 2How does the facility manage daily cleaning schedules and room maintenance to ensure a fresh and comfortable environment for all residents?
- 3What is the protocol for responding to call lights, and how do you ensure staff are available to assist residents promptly throughout the night?
- 4How do you ensure clear and consistent communication between the nursing staff and family members regarding updates on a resident's health?
- 5Could you walk us through your process for medication management and how you ensure accuracy and safety for every resident?
- 6In the event of a medical emergency after hours, what are the specific steps the on-site team takes to provide immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The lights for the patients are on for a long time before any assistance comes. The communication between the hospital visits and rehab is horrible. The rooms do not get cleaned. Trays of food sit for hours.”
“It smells like urine as soon as you walk in. I seen a woman MOPPING HER OWN FLOOR! Disgusting place.”
“The staff here are nice and friendly. The therapy department works well with the residents with getting us back on our feet and able to go home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 90 deficiencies across multiple inspections, including recurring issues with pressure ulcer care, environmental cleanliness, and infection control that persist across surveys. Families have filed complaints that triggered inspections, particularly regarding bowel/bladder care and notification of family members about resident incidents. While all deficiencies show correction dates, the repeated nature of problems across fire safety, medication management, and resident care suggests ongoing operational challenges families should carefully evaluate.
Sep 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 30, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 5, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 15, 2024Routine28
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 23, 2023Complaint1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Aug 15, 2024
$21,598
Ownership & Operations
Who Operates This Facility
Continuing Healthcare of Toledo
for profit
Chain Affiliation
Divine Healthcare Management
9 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 8 (Worst)
Ownership & Management
Owners
Divine Rehabilitation and Nursing at Swan Creek LLC
Owner · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit whiteoakrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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