Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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Public Google reviewers rate Park Senior Villas at Houghton - Villa Bb highly. Reviewers highlight: compassionate and attentive care staff, exceptional management and leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Most families highly praise the facility for its compassionate staff, particularly the leadership under Janice, and the beautiful, home-like environment. However, one extremely serious allegation of medical neglect and medication errors was reported, which stands in stark contrast to the otherwise glowing reviews.
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Key Review Excerpts
“The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.”
“I can call the Executive Director, Recreation Director, Nurse, or the Maintenance person anytime I have a question or need help. They are always responsive.”
“My grandfather was neglected here and resulted in his death. He declined tremendously in their care. The staff kept skipping his antibiotic which resulted in a worse uti”
Source: AZ State Licensing Agency
The following deficiency was found during the on-site investigation of complaint 00137129 conducted on September 26, 2025:
Based on documentation review and interview, the manager failed to ensure a resident was treated with dignity, respect, and consideration. The deficient practice posed a risk to the health and safety of a resident. Findings include: 1. A review of facility documentation revealed an incident report dated July 21, 2025. The report revealed R1’s representative contacted the facility on July 21, 2025 to advise R1’s credit card was used by someone believed to be a staff member. E1 met with police and confirmed the identity of E2 on a video using R1’s credit card. E2 was arrested and terminated from employment with the facility on July 21, 2025. 2. During the facility’s investigation of the incident, it was learned that R1 believed the credit card was given to E2 to purchase items for E2’s new home. 3. A review of R1’s medical record revealed R1 was receiving directed care services. 4. In an exit interview, the findings were reviewed with E1, and no additional information was provided.
The following deficiencies were found during the on-site compliance inspection conducted on March 18, 2025:
Based on documentation review, record review, and interview, the manager failed to ensure a policy and procedure was implemented to protect the health and safety of a resident that covered cardiopulmonary resuscitation (CPR) training for applicable employees including the method and content of cardiopulmonary resuscitation training, which includes a demonstration of the employee's ability to perform CPR, for one of three personnel records reviewed. Findings include: 1. A review of the facilities policies and procedures revealed a policy titled “CPR & First Aid Policy & Procedures”. The policy stated, “To ensure all employees providing direct care to residents have the skills and training to provide CPR…”. The document further stated, “CPR… c. Includes a demonstration of the individual’s ability to perform CPR” … “3. The CPR … training cannot be done Online.” 2. A review of E5's personal record revealed no documentation of current CPR Training. The record included documentation of CPR training issued on September 30, 2024, by "NationalCPRFoundation," an online-only CPR training program. 3. In an interview, E1 acknowledged E5's personnel record did not include current documentation of CPR training which included a demonstration of the individual’s ability to perform CPR.
Based on observation and interview, the manager failed to ensure foods requiring refrigeration were maintained at 41°F or below. Findings include: 1. During an environmental tour of the facility, the Compliance Officer observed a refrigerator in the kitchen. The refrigerator contained foods requiring refrigeration, such as butter, mayonnaise, and other perishable foods. However, a thermometer in the refrigerator read 52°F. 2. In an interview, E1 acknowledged foods requiring refrigeration had not been maintained at 41°F or below. E1 reported the refrigerator would be replaced.
An on-site investigation of complaint AZ00211745 was conducted on June 16, 2023, and no deficiencies were cited.
An on-site investigation of complaint AZ00193693 was conducted on August 9, 2023 and no deficiencies were cited .
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Park Senior Villas at Houghton - Villa Aa
< 1 miAssisted Living · Tucson, AZ
Park Senior Villas at Houghton - Villa Cc
< 1 miAssisted Living · Tucson, AZ
Park Senior Villas at Houghton - Villa Hh
< 1 miAssisted Living · Tucson, AZ
Park Senior Villas at Houghton - Villa II
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Park Senior Villas at Houghton - Villa Dd
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Park Senior Villas at Houghton - Villa Gg
< 1 miAssisted Living · Tucson, AZ