Overlook Masonic Health Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation therapy team. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
The Overlook is highly regarded for its rehabilitation and fitness programs, making it an excellent choice for short-term recovery. However, given reports of inconsistent end-of-life care and environmental comfort issues, families should conduct a thorough tour of the specific unit their loved one will occupy and ask detailed questions about climate control and palliative care protocols.
Google Reviews
Google Reviews
33 reviews on Google“The Overlook Masonic Health Center is a large, multi-level campus that receives high praise for its rehabilitation services, fitness amenities, and independent living environment. While many families and residents report exceptional care and compassionate staff, there are serious concerns regarding end-of-life care and environmental comfort, such as lack of air conditioning during recovery stays.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation therapy team
- Well-maintained, clean facility
- High-quality fitness and wellness amenities
- Compassionate, attentive nursing staff
Concerns
- Inadequate end-of-life care and lack of dignity for residents (mentioned by 2 reviewers)
- Environmental comfort issues (e.g., lack of air conditioning) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2Since the facility is so well-maintained and clean, how do you manage the temperature and airflow in the resident rooms to ensure everyone stays comfortable?
- 3How does the nursing staff approach providing compassionate, dignified care during sensitive times, such as end-of-life transitions?
- 4What kind of fitness and wellness amenities are available for residents to stay active and engaged with one another?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6We noticed you are very involved in responding to community feedback; how does the administration use resident and family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“My mom was discharged today,this was here second time here at Overlook for rehabilitation and what they accomplished with my mom.... she is walking and its a miracle!!!”
“The medical care and PT rehabilitation he received was outstanding. Upon discharge he had the Overlook team come to his home for further services.”
“The staff was wonderful, and the care he received was the best ever!! The rooms are private and were cleaned everyday.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety and operational issues, with 22 deficiencies across four surveys and one family complaint regarding abuse prevention policies. The most frequent problems involve medication management, fire safety systems, and food handling standards. While all deficiencies were reportedly corrected, several issues have reappeared in multiple inspections, including food safety violations and generator problems, suggesting ongoing operational challenges that families should consider when evaluating this facility.
May 15, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Feb 20, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nov 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 29, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Overlook Masonic Health Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit overlook-mass.org
Medicare data downloads
Original nursing home datasets
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