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Nursing HomeMedicaid Investigative

Lanessa Extended Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

751 School Street, Webster · Webster, MA 0157096 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 28 Google reviews

5
4
3
2
1
Lanessa Extended Care Nursing Home in Webster, MA — Street View
Street View

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (26 vs median 7.0)

Bottom 25% in MA · Below recommended RN staffing · Significantly below average staffing · Worst in ATHENA HEALTHCARE SYSTEMS chain · $119,962 in fines

Source: Medicare data

What this means for your family

While the recreation and memory care teams receive consistent praise, the facility has a documented history of serious safety and staffing concerns. Before choosing Lanessa, we strongly recommend you tour the facility and specifically ask about their fall prevention protocols and current nurse-to-patient ratios.

Google Reviews

Google Reviews

28 reviews on Google
Lanessa Extended Care receives highly polarized feedback, with some families praising the dedicated nursing and recreation staff, while others report severe concerns regarding neglect and safety. Critical reviews frequently cite issues with understaffing, poor communication, and failures in basic patient care, including fall prevention and medication management.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean8.0Activities9.0Meds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Engaging and creative recreation activities
  • Clean and well-maintained facility environment
  • Attentive and compassionate nursing staff (noted by some)
  • Effective physical therapy and rehabilitation programs

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
  • Negligence regarding fall risk protocols and patient safety (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching administration (mentioned by 3 reviewers)
  • Inadequate basic care including nutrition and medication administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(2)5.02019(3)3.72021(3)2.52022(4)2.02023(4)4.12025(13)1.02026(3)

Distribution · 32 analyzed

5
19
4
0
3
1
2
0
1
12

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With 96 residents in the facility, how do you ensure that each person receives prompt attention when they use their call light, especially during shift changes?
  • 3Given the importance of safety, could you walk me through the specific protocols you have in place for residents who are identified as high fall risks?
  • 4I’ve heard wonderful things about your recreation program; what are some of the most popular activities residents are participating in this month?
  • 5How does your nursing team coordinate with the pharmacy to ensure that medication schedules are strictly followed and managed accurately?
  • 6We are concerned about nutritional needs; could you explain how you monitor residents' food intake and ensure they are receiving the proper support during mealtimes?

Personalized based on this facility's data


Key Review Excerpts

The Recreation Department always seems to have creative activities, live music, and recognition of multicultural events. It's not easy providing a high level of care with limited resources, but the Lanessa Team makes it happen.

Family member · 2025★★★★★

My mother is a resident here and is very happy whenever I go to see her. She is in the memory care unit and enjoys the activities that she goes to as well as the nursing staff.

Memory care family member · 2025★★★★★

This place has no protocol for patients who are a fall risk. No bed alarms, no extra bed rails and broken call buttons. Short staffed and inattentive.

Family member · 2023☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
2.89hrs
70%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

13

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
15.5%
MA
21.3%
Worcester
21.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
12.1%
MA
13.7%
Worcester
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
19.4%
MA
21.4%
Worcester
22.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.4%
Worse than Avg
Here
80.4%
US
93.4%
MA
92.4%
Worcester
93.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.1%
Worse than Avg
Here
84.1%
US
95.5%
MA
94.8%
Worcester
96.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
MA
19.4%
Worcester
20.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.7%
Worse than Avg
Here
54.7%
US
79.8%
MA
77.7%
Worcester
81.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.3%
Worse than Avg
Here
59.3%
US
81.8%
MA
77.6%
Worcester
80.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
MA
1.3%
Worcester
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
1penalties
Well above state avg (8.9)
9 complaint-triggered
$119,962 in fines

This facility shows persistent quality concerns with families filing complaint reports leading to 9 deficiencies. The most recurring problems involve nursing staff adequacy, medication management, and resident safety hazards, with these issues appearing across multiple surveys from 2022 through 2025. While the facility reports correcting each deficiency, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully evaluate before considering placement.

Jan 21, 2026Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 10, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 3, 2025Routine
27
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0636Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Apr 3, 2024Complaint
5
0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Nov 8, 2023Routine
24
0693Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 14, 2023Complaint
1
0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Federal Penalties

Fine

Nov 8, 2023

$119,962

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lanessa Extended Care

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 17 of 24 (Worst)

Ownership & Management

Owners

Athena Health Care Systems Ma III LLC

Owner · Organization

100%

Chakalos-Santilli, Valerie

Owner (parent company)

6%

Curtis, Diane

Owner (parent company)

Mosier, Michael

Owner (parent company)

7%

Santilli, Lawrence

Owner (parent company)

62%

Key personnel

Mosier, MichaelW-2 Managing EmployeeSantilli, LawrenceOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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