Meadows of Central Massachusetts (the)
Strong Medicare quality ratings; families often praise successful rehabilitation outcomes. Still worth an in-person visit.
based on 40 Google reviews

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What this means for your family
While some families report successful rehabilitation outcomes, the facility faces consistent, serious allegations regarding understaffing and neglect. If you consider this facility, we strongly recommend visiting during off-hours to observe staffing levels and asking for a detailed plan on how they handle communication and medical emergencies.
Google Reviews
Google Reviews
40 reviews on Google“Reviews for The Meadows of Central Massachusetts are extremely polarized, with many families reporting severe neglect, understaffing, and poor communication, while others praise the facility for successful rehabilitation and friendly staff. Critical concerns frequently cite slow response times to call lights, inconsistent medical care, and management's failure to address family complaints. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Successful rehabilitation outcomes
- Friendly and attentive daytime staff
- Clean and homey environment
- Engaging activities department
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent or poor medical/nursing care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of engaging programs available for residents?
- 2Since we want to ensure our loved one is always heard, what is the specific protocol for responding to call lights during the night shift?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What steps is the facility taking to improve communication between the clinical staff and family members, especially when we can't reach someone by phone?
- 5In the event of a sudden medical change or emergency, how does the nursing staff coordinate care with physicians after hours?
- 6We've noticed some mentions of the facility feeling very clean and homey; how does the team maintain that environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The biggest problems here come from the people who should be helping you the most, ie....nurses, D.O.N Mabel, social worker Rene, the CEO Nate, and most of management staff. The care suffers to all patients due to understaffing.”
“Phone system needs an overhaul, though. Is difficult getting someone to answer the phone after 5 and without being disconnected multiple times.”
“The physical therapy and medical care she received at The Meadows gave her the ability to successfully adapt to her condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Meadows has 64 deficiencies across three routine inspections, with recurring issues in medication management, care planning, and infection control. Problems with pressure ulcer care, incontinence management, and medication errors have persisted across multiple surveys from 2022-2024, suggesting ongoing challenges with basic nursing care quality. All deficiencies show correction dates, but the pattern of repeat violations in core care areas warrants careful consideration during any visit.
Feb 2, 2026Routine4
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 11, 2024Routine18
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 19, 2023Routine20
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,235
Fine
Sep 11, 2023
$10,586
Fine
Jul 19, 2023
$81,047
Ownership & Operations
Who Operates This Facility
Meadows of Central Massachusetts (the)
for profit
Chain Affiliation
Vibra Healthcare
3 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
Vibra Healthcare II, LLC
Owner (parent company) · Organization
Hollinger, Brad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit vhmeadows.com
Medicare data downloads
Original nursing home datasets
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