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Nursing HomeMedicaid Investigative

Brookside Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11 Pontiac Avenue, Webster · Webster, MA 0157081 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 23 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (11 vs median 7.0)

Below average in MA · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While some families report excellent experiences with specific staff members and rehabilitation therapy, there is a recurring pattern of complaints regarding facility maintenance, cleanliness, and staffing levels. We strongly recommend visiting the facility in person to assess the environment yourself and asking management specifically about their current staffing ratios and turnover rates.

Google Reviews

Google Reviews

23 reviews on Google
Brookside Rehabilitation and Healthcare Center receives highly polarized reviews, with significant concerns regarding facility maintenance, staffing levels, and the overall atmosphere. While some families praise specific staff members for their compassion and effective rehabilitation therapy, many others describe the environment as dark, depressing, and poorly maintained, with reports of poor communication and neglect.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean3.0Activities3.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated individual staff members
  • Effective rehabilitation therapy
  • Cleanliness in specific instances

Concerns

  • Understaffing and slow response times (mentioned by 4 reviewers)
  • Facility is run-down, dark, and poorly maintained (mentioned by 5 reviewers)
  • Unprofessional staff behavior and poor attitude (mentioned by 3 reviewers)
  • Lack of patient engagement and activities (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(6)'22(4)'24(4)'26(2)

Distribution · 25 analyzed

5
13
4
2
3
0
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has 11 recent state violations, what specific steps are you taking to improve your compliance and overall quality of care?
  • 2I noticed some feedback regarding the physical environment; what is your current plan for facility maintenance and updates to ensure a bright, welcoming space for residents?
  • 3With staffing levels being a common concern for families, could you explain how you ensure consistent, timely response times for residents who need assistance?
  • 4Since activities and engagement are areas we are looking to improve, what does a typical social or recreational calendar look like for a resident here?
  • 5How do you foster a culture of professional, compassionate communication among your staff to ensure residents feel heard and respected?
  • 6What is your protocol for managing medical emergencies, and how do you keep families informed when a resident's health needs change?

Personalized based on this facility's data


Key Review Excerpts

My father is currently a patient and the level of care and concern is outstanding. He likes it as well. I am so happy he has such caring and compassionate people helping him!

Family member · 2026★★★★★

Despite the building being very old, it was very clean. It smelled clean and I witnessed cleaning being done often. The nurses and staff took very good care of my father.

Family member · 2023★★★★

Deppressing dark place the CNA's do not open blinds,rooms r dark smells like urine fecius patients don't get walked

Visitor · 2024☆☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

10

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
12.1%
MA
13.7%
Worcester
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
14.4%
MA
16.9%
Worcester
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
15.3%
MA
16.4%
Worcester
16.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.5%
MA
21.3%
Worcester
21.6%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility7.5%
Worse than Avg
Here
7.5%
US
1.6%
MA
1.9%
Worcester
1.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Worcester
95.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
81.8%
MA
77.6%
Worcester
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.1%
Worse than Avg
Here
7.1%
US
1.6%
MA
1.3%
Worcester
1.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
79.8%
MA
77.7%
Worcester
81.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.9)
1 complaint-triggered

This facility shows a pattern of recurring deficiencies across all three surveys, with persistent issues in infection control, care planning, and building safety systems. The most concerning areas include repeated problems with resident assessments, infection prevention programs, medical record keeping, and fire safety equipment that appear in multiple surveys. While all deficiencies have correction dates, the recurrence of similar issues across 2022-2025 suggests ongoing challenges with maintaining compliance standards.

Apr 14, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 30, 2025Routine
14
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0641Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 2, 2024Routine
14
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Nov 1, 2022Routine
12
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0885Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookside Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ephram Lahasky

Chain Size

23 facilities nationwide

Chain avg rating: 1.9/5 · Rank 13 of 26

Ownership & Management

Owners

Bnb Health Care Funds LLC

Owner · Organization

7%

Biderman, Michael

Owner

42%

Biderman, Yehuda

Owner

10%

Martin, Bradley

Owner

5%

Key personnel

Presutti, MarkW-2 Managing EmployeeBiderman, MichaelManagerLahasky, EphramManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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