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Nursing HomeMedicaid

Our Lady of Hope Health Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

13700 North Gayton Road, Richmond, VA 2323375 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 67 Google reviews

5
4
3
2
1
Our Lady of Hope Health Center Nursing Home in Richmond, VA — Street View
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What this means for your family

This facility is highly regarded for its dedicated nursing and therapy staff, which makes it a strong candidate for rehabilitation. However, families should be aware of recurring reports regarding communication gaps and inconsistent care quality. We strongly recommend maintaining frequent, in-person visits to monitor your loved one's care and to establish a clear, direct line of communication with the nursing supervisors.

Google Reviews

Google Reviews

67 reviews on Google
Our Lady of Hope Health Center receives a high volume of praise for its dedicated nursing and rehabilitation staff, with many families highlighting the compassionate care provided during recovery. However, there is a persistent pattern of critical concerns regarding communication, neglect, and occasional unprofessionalism from administrative or support staff. While many families feel their loved ones are treated like family, others report serious lapses in medical care and responsiveness.

Quality Themes

Tap a score for details
Food7.0Staff7.0Clean9.0Activities8.0Meds4.0MemoryN/AComms3.0Value8.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy teams
  • Clean and well-maintained facility
  • Strong family-oriented atmosphere

Concerns

  • Poor communication from administration and social services (mentioned by 4 reviewers)
  • Neglect or lack of responsiveness to patient needs (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(7)'20(5)'22(11)'24(6)'26(5)

Distribution · 70 analyzed

5
43
4
10
3
0
2
4
1
13

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a strong family-oriented atmosphere; how do you keep families updated on their loved one's daily progress and care changes?
  • 2With the current staffing rating, what specific steps are you taking to ensure that residents receive timely responses to their needs throughout the day and night?
  • 3Could you walk me through your current process for medication management to ensure that residents receive the right doses at the right times without delays?
  • 4I see that you engage with feedback online; how does your administrative team use that input to improve communication and responsiveness for families?
  • 5Given the recent focus on physical and occupational therapy here, how are these services integrated into the daily activity schedule for residents?
  • 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The physical and occupational therapists were professional, competent, effective, and friendly with good senses of humor. I know the last because they laughed at my jokes.

Rehab patient · 2017★★★★★

The staff on her floor were exceptional. They were caring, kind, gentle, and loving towards my mother. They treated her with dignity and respect.

Skilled nursing family member · 2026★★★★★

There is a major lack of communication from the social services director at Our Lady Hope. If you have a family member on temporary stay, be prepared for frustration.

Long-term resident's family · 2022★★★★★
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Henrico
41.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Worse than Avg
Here
83.3%
US
95.5%
VA
94.0%
Henrico
91.4%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
1.6%
VA
1.6%
Henrico
1.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
VA
20.4%
Henrico
20.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
5.3%
VA
5.6%
Henrico
6.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
4.9%
VA
5.0%
Henrico
7.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
81.8%
VA
73.9%
Henrico
64.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.0%
Better than Avg
Here
85.0%
US
79.8%
VA
73.6%
Henrico
61.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
VA
1.2%
Henrico
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well below state avg (14.5)
9 complaint-triggered

This facility has 49 deficiencies across multiple surveys with recent family complaints about safety and care planning. Care planning consistently fails across all years, while abuse prevention, nursing supervision, and resident safety show recurring problems. Some families filed reports leading to investigations in 2023-2024, including concerns about pressure sore care and accident prevention. Most issues appear corrected, but the pattern of repeated care planning failures is concerning.

Apr 17, 2026Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 6, 2024Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 27, 2023Complaint
4
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

May 3, 2023Routine
5
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 9, 2021Routine
13
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0345Potential for harm · Pattern

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 27, 2020Routine
24
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · Pattern

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0321Potential for harm · Isolated

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Our Lady of Hope Health Center

Organization Type

nonprofit

Ownership & Management

Owners

Knestout, Barry

Owner

100%

Key personnel

Blum, JonathanOfficer / DirectorKnestout, BarryOfficer / DirectorKreck, MichaelOfficer / DirectorKnestout, BarryOfficer / DirectorBlum, JonathanManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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