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Nursing HomeMedicaid Investigative

Canterbury Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1776 Cambridge Drive, Richmond, VA 23238183 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 594 Google reviews

5
4
3
2
1
Canterbury Rehabilitation and Healthcare Center Nursing Home in Richmond, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (40 vs median 11.0)
  • High staff turnover (54%)
  • High RN turnover (74%)

Bottom 25% in VA · Below recommended RN staffing · Worst in MARQUIS HEALTH SERVICES chain · $92,980 in fines

Source: Medicare data

What this means for your family

While the rehabilitation and administrative teams are highly regarded, the facility struggles significantly with basic bedside care and staffing. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and ensure their call bell is being answered.

Google Reviews

Google Reviews

594 reviews on Google
Canterbury Rehabilitation and Healthcare Center presents a stark contrast between its renovated common areas and the quality of patient care in the residential wings. While many families praise the administrative and therapy teams for their professionalism and support, a significant number of reviewers report severe neglect, including patients left in soiled conditions for hours, slow response times to call bells, and chronic understaffing.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean3.0Activities7.0Meds2.0Memory2.0Comms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Professional and helpful administrative and social services staff
  • Modern, clean, and well-maintained common areas
  • Responsive and compassionate individual nurses and CNAs

Concerns

  • Chronic understaffing leading to neglect (mentioned by 14 reviewers)
  • Patients left in soiled clothing/diapers for extended periods (mentioned by 9 reviewers)
  • Slow or non-existent response to call bells (mentioned by 7 reviewers)
  • Persistent odors of urine and feces in patient wings (mentioned by 6 reviewers)
  • Difficulty reaching staff by phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(74)3.12025(45)4.32026(49)

Distribution · 168 analyzed

5
124
4
9
3
1
2
6
1
28
65 reviews posted between Oct 22, 2024Nov 1, 2024 · 62 were 5-star
33 reviews posted between Oct 27, 2024Nov 1, 2024 · 31 were 5-star

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current CMS staffing rating, what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance with hygiene needs?
  • 2I noticed that the facility has received a high number of state violations recently; what concrete steps is the leadership team taking to address these deficiencies and improve the quality of care?
  • 3How does your team ensure consistent communication with families, especially since some have expressed difficulty reaching staff by phone?
  • 4The physical and occupational therapy teams are highly regarded here; how do you integrate their rehabilitation services into the daily routine to keep residents active and engaged?
  • 5Could you walk me through your medication management process to help me understand how you ensure accuracy and safety for residents?
  • 6How do you handle medical emergencies or urgent changes in a resident's condition during evening and weekend hours when staffing levels may fluctuate?

Personalized based on this facility's data


Key Review Excerpts

The therapists are caring people, and do more than their job descriptions. They dress the people to take them to therapy, because the nurses won’t.

Rehab patient's family · 2025☆☆☆☆

You walk into the building it’s clean and pleasant and then you go to the Grove wing. It smelled horrible the people was just placed into the main room all together no interaction if there was interaction it was only negative.

Memory care family member · 2024☆☆☆☆

My husband went to visit him alone the first time and our friend had told him he had been laying in a feces and urine diaper for almost 6.5hrs!!!

Long-term resident's family · 2025☆☆☆☆
Source: 594 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.33hrs
81%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility55.4%
Worse than Avg
Here
55.4%
US
12.1%
VA
16.9%
Henrico
36.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
19.4%
VA
22.0%
Henrico
27.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
95.5%
VA
94.0%
Henrico
90.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
14.4%
VA
15.3%
Henrico
16.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.3%
VA
16.4%
Henrico
17.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
VA
20.4%
Henrico
19.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.8%
Worse than Avg
Here
51.8%
US
81.8%
VA
73.9%
Henrico
67.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.9%
Better than Avg
Here
79.9%
US
79.8%
VA
73.6%
Henrico
62.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
VA
1.2%
Henrico
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
2penalties
Well above state avg (14.5)
81 complaint-triggered
$92,980 in fines

Multiple families have filed complaints about this facility, with 66 out of 129 deficiencies stemming from family reports. Issues consistently recur across surveys in care planning, treatment delivery, and resident safety despite corrections. While all violations show correction dates, the persistent pattern of similar problems suggests ongoing quality concerns that families should carefully evaluate before placement.

Apr 9, 2026Complaint
15
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0949Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Jan 29, 2026Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 30, 2025Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

May 2, 2025Complaint
20
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 13, 2025Complaint
1
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 23, 2025Complaint
6
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 2, 2025

$61,448

Fine

Jul 25, 2024

$31,532

Ownership & Operations

Who Operates This Facility

Owner / Operator

Canterbury Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 75 of 80 (Worst)

Ownership & Management

Owners

Quinto Delta LLC

Owner · Organization

89%

Tryko Delta Holdings LLC

Owner (parent company) · Organization

67%

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

M&t Bank5% or Greater Security InterestJones, NichelleManaging Control - Governing BodyLaw, JosephManaging Control - Governing BodyJones, NichelleOfficer / DirectorPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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