Commonwealth Senior Living at the West End
Limited public data available for this facility. Call to verify details directly.
Watch Commonwealth Senior Living at the West End
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Nearby Alternatives To Compare
Compare this facility with at least one nearby backup option.
When public data is thin, nearby alternatives give you better context on pricing, reviews, and how much information is publicly available in the same market.
Blue Ridge Senior Living
< 1 miAssisted Living · Richmond, VA
Lakewood Manor Baptist Retirement Community
< 1 miAssisted Living · Richmond, VA
Hermitage Deep Run
2.4 miAssisted Living · Richmond, VA
Cedarfield Pinnacle Living
2.9 miAssisted Living · Richmond, VA
Hermitage Three Chopt
3.1 miAssisted Living · Richmond, VA
Golden Sanctuary Assisted Living
3.4 miAssisted Living · Henrico, VA
State Inspection History
State Inspections
Source: VA State Licensing Agency
Jun 3, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 6/3/2025, 9:05am-11:30am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 5/16/2025 regarding allegations in the area(s) of: Building and Grounds. Number of residents present at the facility at the beginning of the inspection: 24 (memory care unit) The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed:0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing Inspector observed room 207 to include the bathroom. Additional Comments/Discussion: n/a An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all the allegation; area(s) of non-compliance with standard(s) or law were: 22VAC40-73-870B A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable Licensing Inspector at (804) 393-2157 or by email at tyia.venable2@dss.virginia.gov
Based on a tour of the resident?s room, the facility failed to ensure the room was free from foul odors. Evidence: During the tour of resident?s room, Licensing Inspector (LI) smelled urine and observed a pile of clothing which also smelled of urine. Staff 1 stated resident is incontinent, and the flooring has become soiled.
Jun 3, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 6/3/2025, 11:30am-12:30pm A complaint was received by VDSS Division of Licensing on 4/18/2025 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: n/a An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable, Licensing Inspector at (804)393-2157 or by email at tyia.venable2@dss.virginia.gov
Based on a review of resident records, the facility failed to ensure the individualized service plan was signed and dated by the resident or his legal representative. Evidence: Individualized Service Plan (dated 4/14/24) for resident 2 was signed by staff on 4/17/24 and did not contain signature of resident or the legal representative
Mar 11, 2025Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: On 03/06/2025 approximate time 9:36a.m-3:15p.m On 03/07/2025 approximate time 10:25a.m-12:37p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 67 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 5 Number of interviews conducted with staff: 7 Observations by licensing inspector: Medication administration pass observed Additional Comments/Discussion: Observation of lunch time meals conducted on both days An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov Violation Notice Issued: Yes
Based on the review of facility records and interviews conducted the facility failed to implement their own policy. Evidence: Resident #s 2, 3 and 4 The facility?s WEIGHTS policy requires staff to weight the residents monthly and note the recordings in the resident?s records. The review of facility weight policy, the 11/17/2024 dietician?s report and the facility?s Yardi vital signs documents on 03/06, 07/2025, with the facility Administrator revealed that monthly weights were not being conducted for the following residents: Resident #2: March ,April, May, June, July November 2024 and January 2025 Resident #3: March, April, May, June, July, September, November, December 2024 and January 2025 Resident #4: March, April, May, June, July and December 2024 and January 2025
Based on the review of facility records and interviews conducted the facility failed to ensure that all required documentation was obtained when the private duty personnel from licensed home care organizations provide direct care or companion services to residents in an assisted living facility. Evidence: Resident #6 It was revealed during the interview with resident #6 and his private sitter that required documentation for the private sitter had not been obtained. The review of facility records, and staff interview confirmed that the facility did not: Maintain documented information on the type and frequency of the services to be delivered to the resident by private duty personnel. Did not document the results of a risk assessment documenting the absence of tuberculosis in a communicable form. Did not provide orientation and training regarding the facility's policies and procedures related to the duties of private duty personnel.
Sep 6, 2024Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A was received by VDSS Division of Licensing on 08/19/2024 regarding allegations in the resident care and related services. Number of residents present at the facility at the beginning of the inspection: 67 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 8 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. However, violation(s) not related to the complaint but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov Violation Notice Issued: Yes
Based on record review, and interviews, the facility failed to ensure, either directly or indirectly, that the health care needs of the residents are met. Evidence: Resident #1 Facility records reviewed with the facility Administrator revealed a 05/21/2024 physician?s order for urinalysis screen that was not completed until 07/05/2024. The facility failed to follow-up to ensure the service was completed in a timely manner.
Jul 10, 2024ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 07/10/2024 approximate time 2:13p.m-3:16p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 06/27/2024 regarding allegations in the resident care and related services and building and grounds Number of residents present at the facility at the beginning of the inspection: 64 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: Number of interviews conducted with staff: 2 Observations by licensing inspector: Conducted of the residents? room and other area of the physical plant Additional Comments/Discussion: Regarding documentation and to assist with compliance technical assistance was offered to the Administrator. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov
Jan 25, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/22/2024 Approximate time 11:04a.m-4:55p.m. On 01/25/2024 approximate time 10:42a.m-2:00p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 6 Number of interviews conducted with residents: Number of interviews conducted with staff: 5 Observations by licensing inspector: A noontime medication observation was conducted on 01/25/2024. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov.
Based on the review of facility records, facility surveillance video and staff interviews, the facility failed to ensure that protective devices on the bedroom windows of residents and on windows in common areas accessible to residents prevents the windows from being opened wide enough for a resident to crawl through. The protective devices on the windows shall be in conformance with the Virginia Uniform Statewide Building Code (13VAC5-63). Evidence: Resident #5-Documented date of admission 03/09/2020 The facility reported to the regional licensing office that on 12/17/2023 the resident was able to remove the screws from his bedroom window, climb through the window with his rollator and elope from the facility. The resident was seen in the front parking lot of the facility and returned to the building. The facility did not ensure that a protective device was on the bedroom window that prevented the resident from climbing out of the window and eloping.
Based on the review of facility records the facility failed to ensure that within the 30 days preceding admission, a person must have a physical examination by an independent physician. The report of such examination must be on file at the assisted living facility and must contain all of the required information. Evidence: Resident #1-Documented date of admission 12/21/2023 The resident?s 12/14/2023 health and physical examination report reviewed with the Administrator did not have the statement that the resident does not have any of the conditions or care needs prohibited by 22VAC40-73-310 H and did not document whether the resident is or is not capable of self- administering medication.
Based on the review of facility records and staff interviews the facility failed to ensure that the Uniform Assessment Instrument ( UAI
Based on the review of facility records and staff interviews the facility failed to ensure that a comprehensive individualized service plan was completed within 30 days after admission. Evidence: Resident #1-Documented date of admission 12/21/2023 It was revealed during the review of the resident?s facility records on 01/22/2024 with the facility Administrator that a comprehensive ISP
Based on the review of facility records and interviews conducted the facility failed to ensure that when hospice care is provided to a resident, the assisted living facility and the licensed hospice organization communicated and established an agreed upon coordinated plan of care for the resident. The services provided by each must be included on the individualized service plan ( ISP
Based on the review of facility records and interviews conducted the facility failed to ensure that Individualized service plans are reviewed and updated at least once every 12 months and as needed for a significant change of a resident?s condition. Evidence: Resident #2-Documented date of admission 06/29/2023 The facility did not submit upon request while onsite at the facility on 01/22, 25/2024 documented evidence that an ISP
Based on observation the facility failed to ensure that the interior of the building is maintained in good repair. Evidence: The following was observed during the walk through of the facility with the Administrator on 01/22/2024: ? The hallway near room #s 323 and 328 were observed to be uneven. ? At approximately 11:51a.m a resident?s breakfast plate that was observed to have two pieces of uneaten toast, eggs and bacon was left uneaten in a residents? room. ? Several resident rooms were observed to have clothing scattered about the room and resident toiletries scattered about the bathrooms.
Based on observation the facility failed to ensure that all buildings are free from foul, stale, and musty odors. Evidence: During the walk through of the physical plant accompanied by the Administrator a foul odor was noticed in the room for resident #5.
Dec 1, 2023Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/26, 27/2023 Approximate time on 10/26/2023-11:04a.m-1:24p.m. On 10/27/2023 approximate time 11:59-2:46p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 09/29/2023 regarding allegations in the areas of Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 5 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law were in medication administration and Food Service and Nutrition A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov
Based on the review of facility records and staff interviews the facility failed to implement interventions for a resident as soon as a nutritional problem is suspected. Evidence: Resident #1 Facility records submitted for the inspector?s review revealed that the resident had significant weight loss beginning 02/02/2023 weighing 181lbs; 03/02/2023 the resident?s recorded weight is 154lbs and 04/04/2023 the facility recorded the weight as 138lbs. Upon request the facility did not submit for the inspector?s review documented evidence that interventions were put in place to address the resident?s ongoing weight loss prior to 09/13/2023.
Based on the review of facility records and staff interviews the facility failed to ensure that methods for verifying that medication orders have been accurately transcribed to medication administration records ( MAR
Dec 1, 2023ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: On 12/01/2023 approximate time 10:41a.m-12:38p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/07/2023 regarding allegations in the resident care and related services. Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: Number of interviews conducted with staff: 3 Observations by licensing inspector: N/A Additional Comments/Discussion: The resident identified in the complaint is no longer in care. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at angela.r.reaves@dss.virginia.gov.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.