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Assisted Living

Orchid Care Homes, LLC

Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.

1728 Hartford Dr, North Central · Carrollton, TX 750079 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.6/5

based on 25 Google reviews

5
4
3
2
1
Orchid Care Homes, LLC Assisted Living in Carrollton, TX — Street View
Street View

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What this means for your family

This facility is highly regarded for its personalized, family-oriented care and excellent dining experience. However, because recent reviews have raised serious alarms regarding medication administration and hygiene, families should perform a thorough inspection and ask for specific protocols regarding medication oversight and caregiver accountability.

Google Reviews

Google Reviews

25 reviews on Google

Families generally praise Orchid Care Homes for its warm, family-like atmosphere and the high level of personalized attention provided by the owner and nursing staff. While many reviewers highlight exceptional care and cleanliness, some families have reported serious concerns regarding medication administration, hygiene, and a lack of communication during critical care gaps.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities9.0Meds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Clean and beautifully maintained environment
  • High caregiver-to-patient ratio
  • Strong leadership and owner involvement
  • Nutritious, home-cooked meals

Concerns

  • Issues with medication administration and hygiene
  • Lack of follow-through on care concerns

Rating Trends

Tap a year to see what changed

2345.02024(17)4.42025(13)2.02026(1)

Distribution · 31 analyzed

5
28
4
0
3
0
2
1
1
2

How They Respond to Reviews

64%response rate
Generic

The owner uses a highly repetitive, templated response for almost all 5-star reviews, merely inserting the reviewer's name into a fixed script. Only the 1-star and the first 5-star review show any attempt at personalized or empathetic engagement.

Questions for Your Tour

  • 1It's wonderful to see how beautifully maintained and clean the home is; what is your routine for ensuring the common areas stay this pristine?
  • 2We noticed the owner is very involved in the community; how often can we expect to see the leadership team interacting with the residents?
  • 3Since the meals here are described as nutritious and home-cooked, could you tell us more about how the menu is planned and if residents have a say in it?
  • 4With such a small, intimate group of nine residents, how do you ensure that every person's specific daily care needs and hygiene routines are consistently met?
  • 5Can you walk us through your specific process for tracking and administering daily medications to ensure nothing is ever missed?
  • 6What is the protocol for handling a medical emergency or sudden change in health during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The caregiver to patient ratio is excellent. The variety of activities is perfect for a small group environment.

Family member · 2024★★★★★

The cook Louise has Mom eating everything on her plate. Mom loves her food. We had a hard time getting her to eat previously.

Family member · 2024★★★★★

I repeatedly encountered issues with hygiene, feeding assistance, and medication administration. What was most frustrating was the lack of follow-through and accountability.

Family member · 2026★★☆☆☆
Source: 25 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

Key Findings

Orchid Care Homes, LLC passed its most recent comprehensive inspection on March 05, 2024, with no violations of state standards cited. Additionally, there are currently no enforcement actions on record for this facility.

Mar 5, 2024Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Orchid Care Homes LLC

Organization Type

for profit

Administrator

SIMON KOITHARA

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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