Woodward Hills Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 263 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (26 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (52%)
Below average in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $65,412 in fines
What this means for your family
This facility offers an excellent rehabilitation environment with high-quality therapy staff, making it a strong candidate for short-term recovery. However, families must be prepared to provide daily oversight, as multiple reports indicate that nursing staff are often unresponsive to call lights and basic patient needs. We strongly recommend visiting frequently and monitoring medication schedules closely.
Google Reviews
Google Reviews
263 reviews on Google“Woodward Hills Health and Rehabilitation Center receives high praise for its physical and occupational therapy departments, with many families noting significant recovery progress for their loved ones. However, the facility faces recurring, serious complaints regarding understaffing, slow response times to call lights, and inconsistent nursing care, particularly on weekends and during night shifts. Families should be prepared to be highly involved in monitoring their loved one's daily care and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and encouraging physical/occupational therapy team
- Beautiful, clean, and well-maintained facility grounds
- Professional and welcoming concierge services
- Engaging activities and amenities like ice cream socials
Concerns
- Chronic understaffing leading to slow response times for call lights (mentioned by 14 reviewers)
- Inconsistent nursing care and lack of assistance with basic hygiene/showering (mentioned by 11 reviewers)
- Poor communication and lack of interdepartmental coordination (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Unsatisfactory food quality and variety (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 223 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you ensure that progress made in therapy sessions is carried over into daily nursing care?
- 2I noticed the facility has a very active social calendar with events like ice cream socials; how do you encourage residents who might be more reserved to participate and stay engaged?
- 3With the current staffing levels, what is the facility's protocol for ensuring call lights are answered promptly, especially during shift changes or peak hours?
- 4Could you walk me through the process for medication administration and how you track and prevent potential errors or delays?
- 5How does your nursing team coordinate with the concierge and dietary staff to ensure that residents receive consistent assistance with hygiene and personal care preferences?
- 6What steps are being taken to improve communication between departments so that families receive timely and accurate updates regarding their loved one's health status?
Personalized based on this facility's data
Key Review Excerpts
“The Physical and Occupational therapy is 5 star. They are patient and caring people Courtney K, Sue T, and Kelly helped me so much. They were encouraging and made sure I remained safe.”
“My mother is CONSTANTLY neglected. I go visit and her call light has been on for hours. I send food through door dash and they take 2 hours to bring it. I ask them to bring her a cup of water and they have an attitude.”
“The facility is very nice the social worker Latese was exceptional. She was attentive professional and thorough in providing the support services needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering many of the 103 deficiencies found across 9 surveys, with recurring issues in pressure ulcer care, accident prevention, and medication management. The facility shows a troubling pattern of repeat violations in these critical care areas, suggesting ongoing challenges in maintaining consistent quality standards. While all deficiencies show correction dates, the persistence of similar problems across multiple surveys indicates systemic issues that families should carefully consider.
Apr 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 4, 2026Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Mar 4, 2026Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 28, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Mar 11, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Aug 5, 2025
$17,345
Payment Denial
Dec 4, 2024
20-day denial
Fine
Sep 21, 2023
$38,727
Payment Denial
Sep 21, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
Woodward Hills Health and Rehabilitation Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 23 of 37
Ownership & Management
Owners
Snw LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
263 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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