O'neill Healthcare North Olmsted
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 78 Google reviews
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What this means for your family
While O'Neill Healthcare has a strong reputation for physical therapy and a clean, welcoming environment, the recent pattern of serious complaints regarding call-light response times and medication management is concerning. We strongly recommend that you visit during off-hours to observe staffing levels firsthand and ask specific questions about their protocol for patient monitoring and emergency communication.
Google Reviews
Google Reviews
78 reviews on Google“O'Neill Healthcare North Olmsted receives highly polarized feedback, with many families praising the facility as a clean, welcoming environment with a dedicated therapy team. However, a significant number of reviewers report critical failures in basic care, including slow response times to call lights, poor medication management, and issues with hygiene and communication. Prospective families should weigh the positive experiences of long-term residents against serious concerns regarding staffing levels and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and encouraging physical therapy team
- Clean, well-maintained, and aesthetically pleasing facility
- Compassionate and attentive care for many long-term residents
- Strong administrative support for family communication
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 5 reviewers)
- Inconsistent or delayed medication administration (mentioned by 3 reviewers)
- Poor communication regarding medical status and billing (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority, could you walk me through your current process for monitoring and responding to call lights to ensure residents receive timely assistance?
- 2I noticed that medication management is a key part of your care plan; what specific protocols do you have in place to ensure medications are administered accurately and on schedule?
- 3How does your administrative team facilitate regular updates with families regarding a loved one’s medical status and billing questions to ensure we stay well-informed?
- 4I’ve heard wonderful things about your physical therapy team—how do they integrate with the daily care staff to support a resident’s overall mobility and wellness?
- 5Since maintaining high standards of hygiene is so important, could you describe the daily routine for assisting residents with personal care and grooming?
- 6What variety of social activities or dining experiences are available to help residents feel engaged and comfortable during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The staff are always so nice to the residents. They were always in communication with us about every detail. It’s a clean facility.”
“My pain medicine was rarely brought on time. I hade a fusion from L1to T 12. I was in excruciating pain. They were indifferent.”
“The staff at O'Neill was amazing. My father was there in skilled rehab then moved into hospice. The staff helped me along the way with EVERYTHING.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 36 deficiencies across five surveys, with families filing two complaints about safety hazards and resident accommodation issues. The most recurring problems involve safety hazard prevention, infection control, and fire safety systems. While all deficiencies show correction dates, some issues like safety hazards and infection control persist across multiple surveys, suggesting ongoing challenges in these critical care areas.
Apr 9, 2025Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nov 5, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 5, 2023Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 13, 2021Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
O'neill Healthcare North Olmsted
for profit
Chain Affiliation
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Ziska, Doreen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit oneillhc.com
Medicare data downloads
Original nursing home datasets
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