Berea Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
Berea Center has a history of polarized feedback, with recent reviews containing serious allegations of neglect and safety failures that cannot be ignored. While some families report positive experiences with staff, you should conduct an unannounced visit and specifically inspect the cleanliness of resident rooms and the level of supervision in common areas before making a decision.
Google Reviews
Google Reviews
52 reviews on Google“Berea Center presents a deeply polarized experience for families, with some praising the staff's compassion and dedication, while others report severe concerns regarding neglect, hygiene, and safety. While supporters highlight a warm environment for dementia care, critics describe a facility that is physically deteriorating and failing to provide adequate supervision or medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective redirection techniques for dementia residents
- Supportive administrative team for intake processes
Concerns
- Neglect and poor hygiene standards (mentioned by 5 reviewers)
- Inadequate supervision of residents leading to safety risks (mentioned by 3 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
- Staffing issues and unprofessional attitudes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure consistent supervision and safety for residents throughout the day and night?
- 2I noticed some feedback regarding facility maintenance and hygiene; could you walk me through your daily cleaning schedule and how you manage the environment to ensure it remains fresh and sanitary?
- 3With your focus on dementia care, how do you balance the need for effective redirection techniques with ensuring residents receive timely assistance for their personal care and hygiene needs?
- 4Could you explain your current process for medication management and how you ensure accuracy and communication with families regarding any changes in a resident's health status?
- 5What does a typical day look like for residents in terms of social engagement, and how do you encourage participation for those who may be more reserved?
- 6How does your administrative team facilitate ongoing communication with families to ensure we are kept in the loop regarding our loved one's daily well-being and care plan?
Personalized based on this facility's data
Key Review Excerpts
“They are calm and cool and work as a team to redirect whenever a Resident becomes agitated or tearful. They don’t miss a beat and it keeps everyone else calm.”
“We just had to sign my mother out after finding another patient’s feces spread all over her room and bed. We had already complained about this particular patient entering her room several times and nothing was done about it.”
“Although they are not perfect (no nursing home is absolutely perfect), they are perfect for my dad. The administrator is such a wonderful person who truly cares and the staff does a great job as well with engaging the patients in activities and keeping them safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to medication errors, treatment quality, and infection control, indicating ongoing care concerns. The facility shows recurring issues with fire safety systems, electrical equipment, and food service across multiple surveys from 2019 to 2023. While all deficiencies have reported correction dates, the pattern of complaints about direct care issues warrants careful consideration during your visit.
Aug 7, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 21, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 1, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 15, 2021Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 24, 2019Routine3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Ownership & Operations
Who Operates This Facility
Berea Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 14 of 121 (Best)
Ownership & Management
Owners
Health Care Lease Facilities, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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