Omaha Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 5)
Bottom 25% in NE · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain · $154,118 in fines
What this means for your family
This facility has a strong reputation for physical therapy and rehabilitation, making it a potential choice for short-term recovery. However, families must be vigilant regarding basic care needs; multiple reviewers reported issues with call light response times and hygiene. We strongly recommend visiting frequently and ensuring a clear communication plan is established with the nursing management team.
Google Reviews
Google Reviews
67 reviews on Google“Omaha Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and a 'family-like' atmosphere, while others report severe concerns regarding patient neglect and safety. While some reviewers highlight excellent rehabilitation outcomes and compassionate staff, a significant number of negative reports cite issues with call light response times, poor food quality, and inadequate medical oversight. Families should be aware that experiences appear to vary greatly depending on the specific care team and shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Warm, family-oriented staff culture
- Compassionate social work and administrative support
- Successful rehabilitation and mobility recovery
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor food quality and nutritional management (mentioned by 4 reviewers)
- Understaffing leading to neglect or hygiene issues (mentioned by 5 reviewers)
- Communication issues and unprofessional staff demeanor (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy teams; could you tell me more about how they help residents regain their mobility?
- 2How do you ensure that call lights are answered promptly, especially during the busier shifts or overnight?
- 3What kind of nutritious meal options are available, and how do you involve residents in their dining experience?
- 4Could you explain your process for medication management and how you ensure accuracy and safety for every resident?
- 5In the event of a medical emergency after hours, what are the specific protocols for getting immediate care?
- 6What kind of daily social activities or group outings do you have planned to keep residents engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent here after Hillcrest denied her because she needed breathing treatments. I can tell you that all of the staff we encountered except for 1 nurse were very kind to my mother. Andi, Staci & Lukas who are therapists were amazing with my mother.”
“My dad was there twice – he’s 99 and he fell and broke his femur and was discharged to ONAR —recovered there and went back to memory care and a week or so later fell and broke his hip and had a hip replacement and was once again transferred from the hospital to ONAR.”
“My husband is was there. He pushed the call button. Nobody responded. He got up on his own and fell. Took them 2 days to have x ray come. We had to do MRI and CT scan. Broken femur bone behind his left knee. NO INCIDENT REPORT.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with serious recurring concerns about medication management, pain care, and safety hazards appearing repeatedly across recent surveys. Key problem areas include medication errors, inadequate pain management, accident prevention, and infection control that persist from 2023 through 2025, indicating ongoing systemic issues despite reported corrections.
Apr 1, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2025Routine13
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 10, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Federal Penalties
Fine
Jul 10, 2025
$60,225
Payment Denial
Jul 10, 2025
1-day denial
Ownership & Operations
Who Operates This Facility
Omaha Nursing and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 293 of 328 (Worst)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit omahanursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Douglas County Health Center
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Emerald Nursing & Rehabilitation Mercy
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Ambassador Health of Omaha
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Heritage at Fox Run Assisted Living
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Hillcrest Country Estates-Cottages
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