Ambassador Health of Omaha
Strong Medicare quality ratings; families often praise highly regarded pediatric care unit. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
Ambassador Health is highly regarded for its pediatric care and rehabilitation services, with many families reporting excellent outcomes. However, because multiple reviewers have raised serious concerns regarding basic hygiene and responsiveness, we strongly recommend conducting an unannounced visit and speaking directly with current nursing staff about their patient-to-staff ratios before making a decision.
Google Reviews
Google Reviews
42 reviews on Google“Ambassador Health of Omaha receives highly polarized feedback, with many families of pediatric patients praising the facility for its dedicated staff and specialized care. However, other reviewers report serious concerns regarding neglect, unprofessionalism, and poor communication during the admissions process. Families should be aware that while many report positive rehabilitation outcomes, there are recurring allegations of inadequate nursing attention and administrative incompetence.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded pediatric care unit
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff (in positive reports)
Concerns
- Neglect and lack of basic hygiene care (mentioned by 4 reviewers)
- Unprofessional or rude staff/management (mentioned by 4 reviewers)
- Slow response times to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active presence in responding to online feedback; how do you use that family input to improve daily operations and communication with residents' families?
- 2Given the facility's strong reputation for physical and occupational therapy, how do you ensure that same level of attentive, hands-on care is consistently applied to daily hygiene and personal grooming needs?
- 3With a capacity of 146 residents, what specific protocols do you have in place to ensure that call lights and urgent patient requests are addressed promptly throughout the day and night?
- 4How does your team handle medication management and ensure accuracy, especially during shift changes or busy periods?
- 5What opportunities are available for residents to engage in social activities or community life, and how do you encourage participation for those who might be more reserved?
- 6Since you have a specialized pediatric unit, how does that expertise influence the overall standard of care and clinical oversight provided to your senior residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy, occupational therapy, and speech therapy staff were very knowledgeable and professional. I attribute much of my mother‘s recovery to their efforts.”
“The facility was super clean with fun seasonal decor, the food tasted homemade and delicious, PT and OT - knowledgeable and encouraging staff, caring and compassionate nursing staff, and call buttons answered in a timely manner!!”
“My son recently transitioned home after being at Ambassador for almost 3 years and the staff here is nothing but outstanding. The nurses and respiratory therapists have become as close as family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ambassador Health of Omaha has ongoing challenges primarily in fire safety and emergency preparedness, with deficiencies appearing across all three recent surveys. The facility has also had recurring issues with medication management and infection control protocols. While all violations have been corrected according to facility reports, the pattern of repeat safety deficiencies suggests families should inquire about current emergency procedures and medication oversight practices during visits.
Jul 10, 2025Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 14, 2024Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 20, 2023Routine6
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Ambassador Health of Omaha
for profit
Chain Affiliation
Ambassador Health
4 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 4 (Best)
Ownership & Management
Owners
Ambassador Holding Company
Owner · Organization
Juilfs, Sally
Owner (parent company)
Juilfs, Timothy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit ambassadorhealth.com
Medicare data downloads
Original nursing home datasets
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