Emerald Nursing & Rehab Omaha
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 117 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 5)
- High RN turnover (60%)
Bottom 25% in NE · Below recommended RN staffing · Worst in EMERALD HEALTHCARE chain · $149,569 in fines · Special Focus Facility (CMS)
What this means for your family
While some families report excellent, personalized care, there is a persistent pattern of severe neglect and staffing issues that cannot be ignored. If you choose to tour this facility, we strongly recommend visiting unannounced on a weekend to observe staffing levels and response times firsthand, and asking specifically how they handle medication administration and call light requests.
Google Reviews
Google Reviews
117 reviews on Google“Emerald Nursing & Rehab Omaha presents a highly polarized experience for families, with some praising the facility for its compassionate staff and helpful administration, while others report severe neglect and staffing shortages. Critical concerns frequently cited include long wait times for call lights, poor hygiene, and inconsistent medication management, particularly during weekends or off-hours. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Helpful and responsive administrative team
- Well-maintained, remodeled facility
- Strong physical and occupational therapy services
Concerns
- Significant understaffing, especially on weekends (mentioned by 5 reviewers)
- Slow or ignored call light responses (mentioned by 4 reviewers)
- Poor hygiene and cleanliness (bugs, soiled linens) (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
- 2With the facility having 155 residents, what is your specific process for ensuring call lights are answered promptly, especially during weekend shifts?
- 3Can you walk me through your current protocols for medication management to ensure accuracy and consistency for residents?
- 4What steps are being taken to maintain high standards of cleanliness and hygiene in resident rooms and common areas?
- 5Given the strong reputation of your therapy department, how do you integrate those services into the daily routine for residents who need extra support?
- 6How does your nursing team coordinate with families when there is a change in a resident's medical condition or an urgent health concern?
Personalized based on this facility's data
Key Review Excerpts
“The social services assistant Wendy bought with her own money a reading light because my mom likes to journal and read at night. So she wouldn’t disturb her roommate with the light on.”
“My father stayed here for a month and at the beginning they will put 100% attention for you but as time went on they focused less on him and had dropped him on one occasion.One day he was also left uncared for ,for 4 hours with a full diaper”
“Poorly staffed. Very dirty. Call button not responded to for over 30-45 mins. Found him multiple times in soiled diapers and clothing from the night until late morning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Nursing faces serious ongoing problems with frequent family complaints triggering 33 deficiencies across quality care, safety hazards, and medication management issues. Recent violations in January 2026 for unsafe conditions, abuse reporting failures, and wound care problems remain uncorrected, while medication errors and pressure ulcer care deficiencies persist across multiple surveys, indicating systemic care quality concerns that families should carefully evaluate before considering placement.
Apr 27, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 12, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 21, 2026Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jan 21, 2026Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 6, 2025Complaint5
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 6, 2025
$10,358
Payment Denial
Feb 6, 2025
85-day denial
Fine
Sep 24, 2024
$36,676
Fine
Aug 11, 2023
$40,355
Payment Denial
Aug 11, 2023
49-day denial
Ownership & Operations
Who Operates This Facility
Emerald Nursing & Rehab Omaha
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 11 of 14 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit emeraldomaha.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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