Douglas County Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews

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What this means for your family
While some families report life-saving care for rehab and mental health, the facility has faced recent regulatory downgrades and consistent complaints about administrative communication and lack of patient activities. We strongly recommend visiting in person to observe the current level of structure and asking management to address the specific concerns regarding staff professionalism and billing transparency before admission.
Google Reviews
Google Reviews
41 reviews on Google“Douglas County Health Center receives highly polarized feedback, with some patients praising the mental health and rehab staff for saving their lives, while others report severe neglect, unprofessionalism, and poor facility management. Families should be aware of significant concerns regarding administrative communication, staff conduct, and recent regulatory downgrades. The facility appears to serve both long-term nursing care and acute mental health needs, leading to varied experiences.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual staff members
- Accessible mental health triage and therapy appointments
- Effective inpatient physical therapy and rehab services
Concerns
- Unprofessional and rude front desk/administrative staff (mentioned by 3 reviewers)
- Lack of structure and meaningful activities in mental health units (mentioned by 3 reviewers)
- Poor communication regarding billing and service expectations (mentioned by 2 reviewers)
- Allegations of patient neglect and mistreatment (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility currently holding a 5-star staffing rating, how do you ensure that this high level of personnel translates into consistent, one-on-one attention for residents throughout the day?
- 2I noticed some feedback regarding the structure of daily programming; what specific steps are you taking to increase the variety and engagement of activities for residents in the mental health units?
- 3Given that cleanliness and medication management are areas you are actively looking to improve, could you walk me through your current protocols for room sanitation and the oversight process for administering resident medications?
- 4How does your administrative team handle communication with families regarding billing and care plan updates to ensure there is full transparency and no confusion about service expectations?
- 5In light of past concerns regarding resident safety and care standards, what specific oversight measures or internal audits do you have in place to ensure all staff members are providing compassionate and attentive care at all times?
- 6How do you handle medical emergencies or urgent changes in a resident's health status, and what is your process for notifying family members immediately when these situations arise?
Personalized based on this facility's data
Key Review Excerpts
“The staff are amazing. My brother-in-law spent the last 16 months of his life there. We will always be grateful for the care he received.”
“I was here when COVID started until Aug of that year I believe in my in my heart that without there great care I would of been dead . So when a chance to get my inpatient Physical Therapy here I jumped at chance.”
“Saved my life during some terrible mental health periods. Everyone I encountered was helpful and friendly. I learned a ton of skills and resources the short time I received outpatient care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Douglas County Health Center has recurring problems with fire safety, care planning, and medication management, with nine complaints filed by families prompting investigations. The facility has been repeatedly cited for fire safety violations (sprinkler systems, smoke barriers, electrical issues), inadequate care planning and assessments, and medication errors. While all deficiencies show correction dates, the pattern of repeated violations in the same areas suggests ongoing operational challenges that families should carefully consider.
Oct 30, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 13, 2025Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 13, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Jul 18, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 26, 2024Routine16
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Payment Denial
Oct 30, 2025
8-day denial
Ownership & Operations
Who Operates This Facility
Douglas County Health Center
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit cmhc.douglascounty-ne.gov
Medicare data downloads
Original nursing home datasets
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