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Nursing HomeMedicaid

Douglas County Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4102 Woolworth Avenue, Southeast Omaha · Omaha, NE 68105254 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 41 Google reviews

5
4
3
2
1
Douglas County Health Center Nursing Home in Omaha, NE — Street View
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What this means for your family

While some families report life-saving care for rehab and mental health, the facility has faced recent regulatory downgrades and consistent complaints about administrative communication and lack of patient activities. We strongly recommend visiting in person to observe the current level of structure and asking management to address the specific concerns regarding staff professionalism and billing transparency before admission.

Google Reviews

Google Reviews

41 reviews on Google
Douglas County Health Center receives highly polarized feedback, with some patients praising the mental health and rehab staff for saving their lives, while others report severe neglect, unprofessionalism, and poor facility management. Families should be aware of significant concerns regarding administrative communication, staff conduct, and recent regulatory downgrades. The facility appears to serve both long-term nursing care and acute mental health needs, leading to varied experiences.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0Activities2.0Meds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Dedicated and compassionate individual staff members
  • Accessible mental health triage and therapy appointments
  • Effective inpatient physical therapy and rehab services

Concerns

  • Unprofessional and rude front desk/administrative staff (mentioned by 3 reviewers)
  • Lack of structure and meaningful activities in mental health units (mentioned by 3 reviewers)
  • Poor communication regarding billing and service expectations (mentioned by 2 reviewers)
  • Allegations of patient neglect and mistreatment (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(2)'22(13)'24(3)'26(12)

Distribution · 64 analyzed

5
26
4
4
3
0
2
2
1
32

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility currently holding a 5-star staffing rating, how do you ensure that this high level of personnel translates into consistent, one-on-one attention for residents throughout the day?
  • 2I noticed some feedback regarding the structure of daily programming; what specific steps are you taking to increase the variety and engagement of activities for residents in the mental health units?
  • 3Given that cleanliness and medication management are areas you are actively looking to improve, could you walk me through your current protocols for room sanitation and the oversight process for administering resident medications?
  • 4How does your administrative team handle communication with families regarding billing and care plan updates to ensure there is full transparency and no confusion about service expectations?
  • 5In light of past concerns regarding resident safety and care standards, what specific oversight measures or internal audits do you have in place to ensure all staff members are providing compassionate and attentive care at all times?
  • 6How do you handle medical emergencies or urgent changes in a resident's health status, and what is your process for notifying family members immediately when these situations arise?

Personalized based on this facility's data


Key Review Excerpts

The staff are amazing. My brother-in-law spent the last 16 months of his life there. We will always be grateful for the care he received.

Long-term resident's family · 2025★★★★★

I was here when COVID started until Aug of that year I believe in my in my heart that without there great care I would of been dead . So when a chance to get my inpatient Physical Therapy here I jumped at chance.

Rehab patient · 2023★★★★★

Saved my life during some terrible mental health periods. Everyone I encountered was helpful and friendly. I learned a ton of skills and resources the short time I received outpatient care.

Mental health patient · 2023★★★★★
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
4.77hrs
OK
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility46.6%
Worse than Avg
Here
46.6%
US
15.5%
NE
20.8%
Douglas
16.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
19.5%
NE
19.3%
Douglas
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
NE
4.3%
Douglas
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.3%
NE
19.1%
Douglas
18.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.8%
Worse than Avg
Here
83.8%
US
93.4%
NE
92.9%
Douglas
92.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
19.4%
NE
26.3%
Douglas
24.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility36.5%
Worse than Avg
Here
36.5%
US
81.8%
NE
80.5%
Douglas
80.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.7%
Worse than Avg
Here
39.7%
US
79.8%
NE
75.9%
Douglas
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
NE
2.3%
Douglas
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Well above state avg (6.7)
8 complaint-triggered

Douglas County Health Center has recurring problems with fire safety, care planning, and medication management, with nine complaints filed by families prompting investigations. The facility has been repeatedly cited for fire safety violations (sprinkler systems, smoke barriers, electrical issues), inadequate care planning and assessments, and medication errors. While all deficiencies show correction dates, the pattern of repeated violations in the same areas suggests ongoing operational challenges that families should carefully consider.

Oct 30, 2025Complaint
2
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

May 13, 2025Routine
19
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 13, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Jul 18, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 16, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 26, 2024Routine
16
0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0922Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Federal Penalties

Payment Denial

Oct 30, 2025

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Douglas County Health Center

Organization Type

government

Ownership & Management

Key personnel

Nelson, ErinW-2 Managing EmployeeNelson, ErinOfficer / DirectorBorgeson, Mary AnnManagerBoyle-Manganaro, MaureenManagerCavanaugh, JamesManager
Source: Medicare provider data

Contact

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References & Resources

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