Panorama City
Families consistently rate this highly — reviewers highlight attentive and professional nursing staff. Schedule a visit to confirm the fit.
based on 195 Google reviews
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What this means for your family
Panorama City is highly regarded for its resort-like amenities and dedicated nursing staff, making it an excellent choice for those seeking an active, well-supported retirement. While the facility is widely praised, families should be aware of occasional reports of slow service in dining areas and should verify current staffing ratios during their tour to ensure they meet your loved one's specific needs.
Google Reviews
Google Reviews
195 reviews on Google“Panorama City is a large, well-maintained retirement community that functions like a small town, offering extensive amenities including restaurants, theaters, and walking trails. Families frequently praise the attentive nursing staff and the high quality of care provided in both assisted living and rehabilitation settings. While the vast majority of feedback is highly positive, a few reviewers have noted occasional staffing shortages and isolated instances of poor customer service in dining areas.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Beautiful, well-maintained grounds and facilities
- Extensive on-site amenities and activities
- High-quality dining options
Concerns
- Staffing shortages affecting service speed (mentioned by 2 reviewers)
- Rudeness from specific dining/kitchen staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful grounds and extensive amenities here, what are some of the most popular activities or social programs that residents are currently participating in?
- 2With a capacity of 50 residents, how does your nursing team ensure that each individual receives timely and personalized attention throughout the day?
- 3Could you walk us through how your dining team handles feedback to ensure that the meal service remains a positive and welcoming experience for everyone?
- 4What protocols are in place to ensure that medical care and support remain consistent and responsive, especially during peak hours or shift changes?
- 5We noticed you have a strong reputation for maintaining your facilities; how do you involve residents in choosing or suggesting new activities or improvements to the community?
- 6How does your leadership team stay connected with families to address any concerns or suggestions that might arise regarding daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was amazing and the attention and care from assistants was the best. Very clean every where in the buildings. The menu for the patients and visitors was beyond any others we have ever experienced.”
“The best retirement to nursing home operation anywhere. They took such good care of my mother, who had dementia, and my father who passed away, a resident in their Assisted Living. I would give them 8 out of 5 stars if I could.”
“Excellent nursing facility with a 5 star rating. This place is absolutely huge with full amenities including a highly rated restaurant. The nurses are very attentive, professional, friendly, seem to love their jobs and truly care for their patients.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 8, 2025Fire
Initial inspection on 08/18/2025 resulted in 'Disapproved' status. A follow-up inspection on 10/08/2025 confirmed that all violations from the previous inspection were corrected.
Facility failed to provide documentation showing kitchen suppression system is being inspected twice a year.
Facility failed to provide annual inspection report for fire alarm system; system shall be inspected semi-annually.
Sprinkler report from 9/30/24 states fire department hydrostatic test failed.
Sep 18, 2023Fire
Follow-up inspection on 09/18/2023 indicated all previously noted violations from 07/19/2023 had been corrected.
Unable to provide test documentation for fire/smoke damper inspection/testing in the last four years.
Unable to provide documentation of annual generator fuel testing in the past 12 months.
Unable to provide reports for kitchen hood cleanings performed in the past 12 months.
Unable to provide reports for two semi-annual suppression system servicings in the past 12 months.
Multiple unprotected penetrations found; facility lacks inventory of rated construction and records of annual inspections.
Unable to provide documentation of annual fire alarm system servicing.
Missing quarterly, annual confidence, 3-year full flow, 5-year, and backflow test reports.
Painted fire door labels and door to room #236 failed to self-close/latch.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
195 reviews from families & visitors
Official Website
Visit panorama.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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