Ojai Health & Rehabilitation
Strong Medicare quality ratings; families often praise patient and sweet staff for difficult residents. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
This facility may be suitable for patients requiring high levels of patience from staff, as some families report wonderful care for difficult temperaments. However, you should exercise extreme caution regarding hygiene and communication, as multiple families have reported issues with cleanliness and an inability to reach management for updates.
Google Reviews
Google Reviews
17 reviews analyzed“Families considering this facility should be aware of significant concerns regarding hygiene, staff responsiveness, and communication. While some family members praise the staff's patience and kindness toward difficult patients, multiple reviewers report issues with unkempt residents, unclean environments, and a lack of follow-up from management.”
Quality Themes
Tap a score for detailsStrengths
- Patient and sweet staff for difficult residents
- Friendly nursing and CNA staff
- Cleanliness in specific instances
Concerns
- Unresponsive or uncommunicative staff and management (mentioned by 3 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how sweet and patient the nursing and CNA staff can be with residents; how do you support your team in maintaining that level of care?
- 2What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 3How does the management team ensure that family members are kept updated and communicated with regarding a resident's daily well-being?
- 4Could you tell me more about the dining experience and how the menu is planned to ensure nutritious and appetizing meals?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The facility is impressive. It’s super clean. All the staff is amiable and sweet. They take excellent care of my brother.”
“Residents are unkempt, allowed to sit in dirty diapers, rooms are dirty. Rare if any meaningful progress reports and never we participated in an interdisciplinary meeting.”
“No AC, terrible staff, flys all over his food, people smoking cigarettes outside his door non stop, the tv didn’t work, they don’t look at the diet plan, they took his phone out of his hand while he was talking to his son”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that led to 22 deficiencies across multiple areas. The most recurring issues involve fire safety and building maintenance, resident safety and accident prevention, and resident rights to a clean and comfortable environment. While all violations show correction dates, the persistent nature of similar problems - particularly safety hazards and maintenance issues appearing repeatedly from 2021 through 2025 - suggests ongoing operational challenges that warrant careful consideration before placement.
Mar 27, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jul 15, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Jun 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Ojai Health & Rehabilitation
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 49 of 260
Ownership & Management
Owners
Providence Group North LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit ojaihealthandrehab.com
Medicare data downloads
Original nursing home datasets
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