Ohio Living Quaker Heights
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
This facility is well-regarded for its clean environment and compassionate long-term care, but families should be aware of inconsistent reports regarding rehab responsiveness. When touring, specifically ask about the nurse-to-patient ratios on weekends and how the facility ensures timely assistance for patients with limited mobility.
Google Reviews
Google Reviews
23 reviews on Google“Ohio Living Quaker Heights receives polarized feedback, with some families praising the compassionate staff and clean environment, while others report significant concerns regarding patient neglect and unprofessional behavior. While long-term residents and their families often report positive experiences, critical reviews highlight issues with responsiveness, hygiene, and staff attitude toward rehab patients. Prospective families should carefully evaluate the facility's current culture, as experiences appear to vary significantly based on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive long-term care staff
- Effective communication with families
- Professional and helpful administrative guidance
Concerns
- Slow response times and neglect of basic patient needs (mentioned by 2 reviewers)
- Unprofessional and rude staff behavior (mentioned by 3 reviewers)
- Concerns regarding patient hygiene and skin integrity (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how professional the administration is here; how do you typically keep families updated on their loved one's daily progress?
- 2Since we want to ensure they are always comfortable, what specific protocols do your caregivers follow to monitor skin integrity and personal hygiene during daily care?
- 3How does the nursing team manage response times during the night shifts to ensure that basic needs and call lights are addressed promptly?
- 4What kind of daily activities or social outings do you have planned to keep the residents engaged and active within the community?
- 5In the event of a sudden medical change or an emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6With the recent state inspections, what specific steps has the facility taken to address previous deficiencies and improve staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“My husband's parents have been at Quaker Heights for over 3 years and they have thrived with the compassionate and conscientious care they've received from all the staff, especially during this horrible pandemic.”
“The only thing that was focused on during her entire stay was doing as little as possible for her. They wouldn’t help her to the bathroom, but made her use a diaper the whole day and night. They waited more than an hour to attend to her after she alerted them.”
“I must acknowledge that for the 1st time is over 2 years my Mom was sad to leave which she has been in fight or flight for a long time. She showed gratitude and felt that she received good care, most importantly she allowed them to care for her which is no easy feat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety systems, care planning, and emergency preparedness across multiple surveys, though all deficiencies have been corrected. Families filed complaints in 2025 regarding medication errors, daily care assistance, and communication about resident changes. While the facility addresses problems when identified, the pattern of repeated fire safety violations and recent family complaints about medication management and care quality warrant careful consideration during your visit.
Apr 2, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 7, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 8, 2023Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 23, 2020Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 20, 2018Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Ohio Living Quaker Heights
nonprofit
Chain Affiliation
Ohio Living Communities
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 10 of 11 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit ohioliving.org
Medicare data downloads
Original nursing home datasets
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