Embassy of Lebanon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (74%)
- High RN turnover (76%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Below chain average · $197,584 in fines
What this means for your family
While the facility has a strong reputation for respiratory and physical therapy programs, the recent increase in reports regarding neglect and administrative unresponsiveness is concerning. We strongly advise families to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
45 reviews on Google“Embassy of Lebanon receives highly polarized feedback, with some families praising the dedicated therapy and respiratory programs, while others report severe neglect and communication failures. While several reviewers highlight compassionate staff and successful rehabilitation outcomes, a recurring pattern of complaints regarding understaffing, poor medication management, and unresponsive administration raises significant concerns for potential residents. Families should carefully weigh these conflicting reports, as experiences appear to vary drastically depending on the specific care team and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Strong respiratory and therapy programs
- Compassionate and attentive individual staff members
- Welcoming environment for short-term rehab
- Active engagement in resident family events
Concerns
- Chronic understaffing leading to delayed care and hygiene issues (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Neglect and lack of responsiveness to medical needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your respiratory and therapy programs; could you tell us more about how those are integrated into a resident's daily care plan?
- 2How does the nursing team ensure that medication is administered accurately and on schedule, especially during shift changes?
- 3What is the best way for our family to stay in regular contact with the administration to ensure we are always up to date on our loved one's progress?
- 4In the event of a medical emergency or a sudden change in health status during the night, what is the specific protocol for notifying the family?
- 5We love that you involve families in resident events; what kind of social activities or family gatherings do you have planned for the upcoming month?
- 6How does the facility manage staffing levels during busy periods to ensure that every resident's personal hygiene and immediate needs are met promptly?
Personalized based on this facility's data
Key Review Excerpts
“The care team was always polite and attentive. They always greeted us when we got there and answered any questions we had. She felt happy there.”
“The staff at embassy is amazing they have helped my grandma so much especially Elizabeth she goes above and beyond for you and your family.”
“My dad is their in embassy n they treat him like crap he lays in this messes for about 40 minutes to an hour they are always behide on his pain pills they won't take him to his appointments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about medication errors, which persist as an ongoing issue across recent surveys. The facility shows recurring problems with medication management, safety supervision, and fire safety systems. While most deficiencies are eventually corrected, the pattern of repeated medication errors and complaint-triggered investigations suggests quality control concerns that families should carefully consider before choosing this facility.
Feb 11, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 16, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 25, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 9, 2024Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 7, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 23, 2023
$197,584
Payment Denial
Aug 23, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
Embassy of Lebanon
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Cedarview Care Center
< 1 miNursing Home · Lebanon, OH
Cedars of Lebanon Care Center
1.2 miNursing Home · Lebanon, OH
Otterbein Lebanon Retirement Community
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Pine Ridge Skilled Nursing and Rehab
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Otterbein Middletown
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Hillspring Health Care & Rehab
7.4 miNursing Home · Springboro, OH