Austin Trace Health and Rehabilitation
Strong Medicare quality ratings; families often praise modern, well-maintained building. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
While the facility is visually impressive and has a dedicated rehab team that some families appreciate, the reports of neglect and poor communication are serious red flags. If you are considering this facility, I strongly recommend conducting unannounced visits during weekends or evenings to observe staffing levels and response times for yourself.
Google Reviews
Google Reviews
45 reviews on Google“Austin Trace Health and Rehabilitation receives highly polarized feedback, with some families praising the modern, clean facility and compassionate nursing staff, while others report serious concerns regarding neglect and poor communication. While several reviewers highlight successful rehabilitation outcomes and a welcoming environment, multiple families have raised alarms about unresponsive staff, medication errors, and a lack of basic patient care such as turning residents to prevent bedsores.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained building
- Friendly and compassionate nursing staff
- Successful rehabilitation therapy outcomes
- Welcoming, home-like environment
Concerns
- Unresponsive staff and failure to answer call lights (mentioned by 3 reviewers)
- Neglect regarding basic patient care (e.g., turning residents) (mentioned by 2 reviewers)
- Poor communication with families regarding patient status (mentioned by 2 reviewers)
- Inconsistent or poor quality of therapy services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols do you have in place to ensure call lights are answered promptly and residents are assisted with mobility and turning?
- 2How do you keep family members informed about changes in a resident's health status or care plan, and who is our primary point of contact for these updates?
- 3We noticed some feedback regarding the dining experience; could you walk us through how you handle dietary preferences and ensure residents are receiving consistent, high-quality nutrition?
- 4What steps are taken to ensure that medication management is accurate and that residents receive their treatments on a consistent schedule?
- 5With the facility being modern and home-like, what kind of daily social activities or engagement programs do you offer to help residents stay active and connected?
- 6How does your rehabilitation team coordinate with nursing staff to ensure that therapy goals are being met consistently for residents throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“My sister is in this rehab. Therapy is not very good. Just because it looks nice, doesn't mean they take care of the patient. They don't turn her often.”
“We are incredibly grateful for the care that nurse Amy provided to our family member. From the moment we met Amy, it was clear that she was highly skilled and deeply compassionate.”
“No activities only hands out word searches same food entre everyday not edible food snotty nurses and aides. Hidden neglect and abuse of the residents”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Austin Trace Health and Rehabilitation shows recurring issues with safety systems and resident care, with families filing three complaint reports in recent years. The facility has had repeated problems with fire safety systems, food safety, and resident care quality including restraint use and infection control. While all deficiencies show correction dates, the pattern of recurring safety violations across multiple surveys raises concerns about sustained compliance.
Oct 3, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 7, 2022Routine9
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Oct 10, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Austin Trace Health and Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 50 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit austin-trace.net
Medicare data downloads
Original nursing home datasets
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