Bellbrook Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (73%)
- High RN turnover (75%)
Below average in OH · Below recommended RN staffing · Above average staffing · Very high staff turnover · Chain outperformer · $75,323 in fines
What this means for your family
While the facility has shown success in physical rehabilitation, the recurring reports of medical neglect and failure to communicate hospitalizations are extremely concerning. If you choose this facility, ensure you have a clear plan for frequent, unannounced visits to monitor hygiene and medication administration, and demand a written protocol for emergency notifications.
Google Reviews
Google Reviews
20 reviews on Google“Bellbrook Health and Rehab receives highly polarized feedback, with several families reporting severe neglect, poor hygiene, and dangerous communication failures regarding hospital transfers. While some reviewers praise the rehab therapy and individual staff members, the recurring reports of unaddressed sanitary issues and lack of responsiveness to medical needs are significant red flags.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical rehab therapy
- Some individual staff members described as caring
- Warm, inviting atmosphere noted by some visitors
Concerns
- Failure to notify family of hospital transfers (mentioned by 3 reviewers)
- Poor hygiene and unsanitary conditions (mentioned by 3 reviewers)
- Neglect regarding basic care (call lights, hygiene, medication) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how does the facility use resident and family input to improve daily care?
- 2What specific protocols are in place to ensure families are notified immediately if a resident needs to be transferred to a hospital?
- 3How does the nursing team manage medication schedules and ensure that call lights are answered promptly throughout the night?
- 4Could you tell me more about the cleaning schedule and how the facility maintains high standards of hygiene in the resident rooms and common areas?
- 5What are the mealtime routines like, and how do you ensure the dining experience is both nutritious and enjoyable for the residents?
- 6We've heard great things about the physical rehab therapy here; how does the therapy team work with the nursing staff to support a resident's mobility?
Personalized based on this facility's data
Key Review Excerpts
“Twice now I have found feces On the toilet seat, On the Cold Faucet handle of the sink, On the floor in front of the toilet, On the floor between the toilet and the sink and on the floor and wall in front of the sink.”
“Her blood pressure pills were not given to her for several days which led to her having a stress heart attack and going to the ER.”
“Twice now she has been taken to the Emergency Room without me (her emergency contact) being notified. The first time she was taken for surgery and family was never notified.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing complaints triggering 12 deficiencies, including recent issues in January 2026 that are still being corrected. Primary problem areas involve fire safety systems, resident care quality, and infection control, with fire safety issues recurring across multiple surveys from 2019-2022. While older deficiencies appear corrected, the recent complaint-triggered violations regarding resident notification, care provision, and safety supervision suggest ongoing care quality concerns that families should investigate thoroughly before considering placement.
Mar 12, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 15, 2026Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2026Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 26, 2024Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Dec 19, 2023
$75,323
Ownership & Operations
Who Operates This Facility
Bellbrook Health and Rehab
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 28 of 94
Ownership & Management
Owners
Flyer 2 Operations Holdings LLC
Owner · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Flyer 2 Holdings, LLC
Owner (parent company) · Organization
Ftk Flyer Oh, LLC
Owner (parent company) · Organization
Zanziper Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit bellbrookrehab.com
Medicare data downloads
Original nursing home datasets
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