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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 187 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Hillspring Health Care & Rehab has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Hillspring Health Care & Rehab receives highly polarized feedback, with many families praising the facility's physical therapy team and clean environment, while a significant number of others report severe neglect and staffing shortages. While some reviewers describe a warm, attentive atmosphere, others detail distressing experiences involving unaddressed call lights, poor hygiene, and communication failures. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the recurring reports of inadequate long-term care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 190 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The therapy and rehabilitation team at this facility is top-notch! The nursing staff was very caring and the administration was easy to work with and always friendly.”
“Pressing the emergency button brings no one for well over 90 minutes while the staff just sits at the nursing station playing on their phones. This happens repeatedly.”
“I came in one morning and my dad was naked from the waist down- no pants or Depends briefs on and completely saturated in urine. I had to shower him”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Hillspring Health Care & Rehab has recurring fire safety violations, with blocked exits found in three separate surveys (2019, 2021, 2024), suggesting persistent safety management issues. Families have filed complaints leading to citations for medication errors and failure to properly report suspected abuse. While all deficiencies show correction dates, the repeated fire safety problems and complaint-triggered issues involving medication management and abuse reporting indicate ongoing operational challenges that warrant careful consideration.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Hillspring Health Care & Rehab
for profit
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 1 of 16 (Highest rating)
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Trust/key Bank Trustee
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
187 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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