Hillspring Health Care & Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 178 Google reviews
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What this means for your family
Hillspring offers an excellent physical therapy program that many families find highly effective for short-term recovery. However, the facility has a recurring pattern of severe staffing issues and neglect in long-term care; if you choose this facility, you must be a daily, active advocate for your loved one to ensure basic needs like hygiene and call-light response are met.
Google Reviews
Google Reviews
178 reviews on Google“Hillspring Health Care & Rehab receives highly polarized feedback, with many families praising the facility's physical therapy team and clean environment, while a significant number of others report severe neglect and staffing shortages. While some reviewers describe a warm, attentive atmosphere, others detail distressing experiences involving unaddressed call lights, poor hygiene, and communication failures. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the recurring reports of inadequate long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff (in specific cases)
- Strong activities department
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
- Poor hygiene and lack of basic care (bathing, changing, clothing) (mentioned by 9 reviewers)
- Difficulty reaching staff or management by phone (mentioned by 6 reviewers)
- Inadequate communication regarding patient progress and discharge (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2It's great to see how much management engages with feedback from the community; how does the team use that input to improve daily care and hygiene standards?
- 3How does the nursing team ensure that call lights are answered promptly, especially during shift changes or busier times of the day?
- 4What is the process for keeping family members updated on a resident's medical progress and any upcoming changes in their care plan?
- 5Could you describe some of the favorite activities or social events organized by your activities department for the residents?
- 6How is medication management handled to ensure accuracy, and what steps are in place to prevent any errors?
Personalized based on this facility's data
Key Review Excerpts
“The therapy and rehabilitation team at this facility is top-notch! The nursing staff was very caring and the administration was easy to work with and always friendly.”
“Pressing the emergency button brings no one for well over 90 minutes while the staff just sits at the nursing station playing on their phones. This happens repeatedly.”
“I came in one morning and my dad was naked from the waist down- no pants or Depends briefs on and completely saturated in urine. I had to shower him”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillspring Health Care & Rehab has recurring fire safety violations, with blocked exits found in three separate surveys (2019, 2021, 2024), suggesting persistent safety management issues. Families have filed complaints leading to citations for medication errors and failure to properly report suspected abuse. While all deficiencies show correction dates, the repeated fire safety problems and complaint-triggered issues involving medication management and abuse reporting indicate ongoing operational challenges that warrant careful consideration.
May 28, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 7, 2024Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 7, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 21, 2021Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 28, 2019Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Hillspring Health Care & Rehab
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Trust/key Bank Trustee
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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