St Leonard Hcc
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 165 Google reviews
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What this means for your family
St. Leonard is an excellent choice for independent living, offering a vibrant community and beautiful campus. However, if you are considering the skilled nursing or rehabilitation center, proceed with extreme caution. Multiple families have reported severe neglect and communication failures in these specific units, so we strongly recommend conducting an unannounced visit and asking pointed questions about nurse-to-patient ratios during weekends and nights.
Google Reviews
Google Reviews
165 reviews on Google“St. Leonard HCC receives high praise for its independent living and event spaces, with many residents highlighting the beautiful campus, active social calendar, and friendly staff. However, the skilled nursing and rehabilitation units face serious, recurring allegations of neglect, understaffing, and poor communication regarding medical care. Families considering this facility should distinguish between the highly-rated independent living community and the problematic health and rehabilitation center.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active social calendar and community events
- Friendly and supportive independent living staff
- Strong reputation for independent living and assisted living transitions
Concerns
- Severe understaffing leading to neglect in rehab/nursing (mentioned by 9 reviewers)
- Poor hygiene and lack of assistance with basic needs (mentioned by 5 reviewers)
- Lack of communication regarding medical status and medication management (mentioned by 4 reviewers)
- Dirty facilities and maintenance issues in rehab rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The campus grounds look absolutely beautiful; could you tell us more about how the outdoor spaces are used for resident activities?
- 2We noticed the staff is very responsive to feedback online; how does the management team typically communicate updates regarding a resident's medical status or changes in medication?
- 3With the transition from assisted living to skilled nursing, how do you ensure that the level of personal care and hygiene assistance remains consistent?
- 4How do you manage staffing levels during the night shifts or weekends to ensure that residents' basic needs and call bells are addressed promptly?
- 5Could you walk us through the specific protocols in place for managing medication administration and preventing errors?
- 6What does a typical weekly social calendar look like for residents, and how are they encouraged to participate in community events?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a patient there. They were so understaffed, I found her on 2 occasions sitting in a wheelchair with urine soaked and dripping on the floor.”
“The facility inspired hope, from the lovely grounds to the family-room style hallways. The staff was attentive and...”
“My sister died of neglect in this place in April 2021. Situation was worse due to Covid restrictions with family’s denied access to loved ones. Medical conditions went unaddressed until too late.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Leonard HCC shows concerning patterns with 78 deficiencies across 10 surveys, including 12 complaint-triggered issues from families reporting problems. The facility has recurring problems with medication management, pressure ulcer care, and fire safety systems spanning multiple years. While all deficiencies show correction dates, the persistent nature of medication errors, inadequate wound care, and safety violations across different survey periods suggests ongoing operational challenges that families should carefully consider.
Sep 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2025Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Oct 22, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jul 18, 2024Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 20, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 16, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 18, 2024
$46,780
Payment Denial
Jul 18, 2024
27-day denial
Fine
Oct 16, 2023
$42,920
Payment Denial
Oct 16, 2023
33-day denial
Ownership & Operations
Who Operates This Facility
St Leonard Hcc
for profit
Chain Affiliation
Commonspirit Health
19 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 19
Ownership & Management
Owners
Chi Living Communities
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Sylvania Franciscan Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
165 reviews from families & visitors
Official Website
Visit chilivingcommunities.org
Medicare data downloads
Original nursing home datasets
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