O'connor Hospital D/p Snf
Strong Medicare quality ratings; families often praise compassionate maternity and labor/delivery staff. Still worth an in-person visit.
based on 298 Google reviews
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What this means for your family
If you are seeking maternity or scheduled outpatient surgical services, this facility has shown excellence in those specific departments. However, if you are planning for emergency or urgent care, be prepared for potentially long wait times and a high risk of encountering unprofessional staff behavior.
Google Reviews
Google Reviews
298 reviews on Google“Families should exercise significant caution when considering this facility, particularly for emergency or urgent care, due to frequent reports of long wait times and unprofessional staff behavior. While some patients praise specific doctors and the maternity/labor units for compassionate care, there is a recurring pattern of complaints regarding rude ER staff, poor communication, and perceived neglect in the emergency department.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate maternity and labor/delivery staff
- Knowledgeable physicians in specialized care
- Efficient outpatient surgical procedures
- Friendly and attentive nursing in specific units
Concerns
- Unprofessional or rude behavior from ER and front desk staff (mentioned by 15 reviewers)
- Extremely long wait times in the Emergency Room (mentioned by 12 reviewers)
- Poor communication regarding patient status and discharge instructions (mentioned by 7 reviewers)
- Issues with facility cleanliness and maintenance (mentioned by 4 reviewers)
- Restrictive or confusing visitor policies (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
The owner uses a highly standardized template for almost every response. While they occasionally include the reviewer's name, the core message and call to action remain identical across all reviews.
Questions for Your Tour
- 1With such a high CMS rating for staffing, how do you ensure that the attentive care seen in your specialized units is maintained for every resident here?
- 2We noticed the facility is very responsive to feedback; how does the administration involve families in discussions regarding facility maintenance and cleanliness?
- 3What is the process for keeping families updated on a loved one's daily health status and any changes in their discharge or care plans?
- 4How do the physicians and nursing staff coordinate care if a resident has a sudden medical emergency or needs urgent attention?
- 5Could you tell us more about the dining experience and how much input residents have regarding their daily meal options?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and doctors immediately jumped into action—calm, professional, and reassuring every step of the way. They explained what was happening, what t”
“I had my delivery at O'Connor and had a very smooth experience. Special shoutout to all the staff in the LDU (Labor & Delivery Unit) and Mother-Baby unit who were extremely caring and patient”
“The Pre-op team the day before the surgery was excellent and the staff in the Ambulatory Surgery unit was beyond friendly, professional, and even got me into surgery early.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 12 measures
7
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
O'Connor Hospital's skilled nursing facility shows recurring issues with medication management and safety systems across three surveys, though all deficiencies have been corrected. The most persistent problems involve pharmacy services including medication error rates, drug reviews, and pharmaceutical oversight, along with fire safety equipment like alarms and smoke detection systems. While the facility addresses identified issues, families should inquire about sustained improvements in these critical care areas.
Aug 29, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
May 20, 2024Routine15
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 23, 2023Routine15
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
O'connor Hospital D/p Snf
government
Ownership & Management
Owners
County of Santa Clara
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
298 reviews from families & visitors
Official Website
Visit och.sccgov.org
Medicare data downloads
Original nursing home datasets
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