Oakmont of Westpark
Families consistently rate this highly — reviewers highlight beautiful, modern, and clean facility. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful environment and compassionate frontline caregivers. However, you must closely monitor staffing levels and management responsiveness, as multiple families have reported issues with understaffing and administrative turnover.
Google Reviews
Google Reviews
55 reviews on Google“Oakmont of Westpark is frequently praised for its stunning, modern facility and the genuine compassion of its frontline caregivers. However, families should be aware of significant concerns regarding high management turnover and frequent understaffing, particularly in the memory care wing where response times to call pendants have been reported as slow.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Compassionate and caring frontline caregivers
- Engaging activities and amenities
- Welcoming and professional tour staff
Concerns
- Understaffing and slow response to call pendants (mentioned by 4 reviewers)
- High turnover of management and administration (mentioned by 4 reviewers)
- Inconsistency in food quality and dining service (mentioned by 3 reviewers)
- Inadequate care/supervision in memory care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews, often referencing specific family members or staff members mentioned. For negative reviews, the owner uses a professional, empathetic tone to acknowledge dissatisfaction and express regret.
Questions for Your Tour
- 1It is wonderful to see how much the staff engages with reviews; how does the management team ensure that the care standards remain consistent as the team grows?
- 2With such a beautiful and modern facility, what specific daily activities or amenities are available to keep residents socially active?
- 3How do you ensure that call pendants are answered promptly, especially during busy meal times or overnight shifts?
- 4Can you describe the level of supervision and specialized support provided for residents in the memory care wing?
- 5How does the dining team work to ensure consistent food quality and service for every meal?
- 6In the event of a medical emergency, what is the specific protocol for communicating with the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The support and care they receive is excellent. The staff are friendly and professional. My mother has needed immediate attention more than once and they have responded within minutes.”
“The care staff was amazing. They demonstrated such compassion and cared so much. My family and I never had to worry about his care.”
“At the lease signing, we received the best customer service, and at her move-in staff were welcoming and warm. Once we informed them that after her hospital stay she could not return because she required a higher level of care, customer service went down the drain.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 18, 2026ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff leaving a resident in soiled briefs and failure to report incidents. The investigator found the allegations to be unsubstantiated based on documentation review and staff interviews. No deficiencies were cited in this report.
Feb 19, 2026ComplaintClean
This report details two separate complaint investigations conducted on February 19, 2026. In both instances, the Licensing Program Analyst found the allegations to be unsubstantiated or unfounded based on the evidence gathered. Therefore, no deficiencies were cited in this report.
Jan 29, 2026InspectionClean
The annual inspection was conducted by the Licensing Program Analyst, Bethany Mirlohi. The LPA toured the facility, including resident rooms, medication rooms, and common areas, finding no immediate health, safety, or personal rights violations. No deficiencies were cited during this inspection.
Dec 2, 2025OtherClean
The inspection was a case management visit conducted unannounced to gather information regarding an incident report and a resident concern. The Licensing Program Analyst reviewed resident documentation and interviewed both the administrator and the resident. No deficiencies were cited during this visit.
Oct 16, 2025OtherClean
The inspection was a Case Management visit conducted by an LPA to obtain information regarding a resident concern. The LPA interviewed the Administrator and two residents in care. No deficiencies were cited during this inspection.
Jul 1, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on the facility. Both allegations—staff verbally abusing residents and staff not ensuring resident safety with a wheelchair—were found to be unsubstantiated based on the evidence reviewed. Therefore, no deficiencies were cited in this report.
May 15, 2025ComplaintClean
This report details two separate complaint investigations conducted on the facility. In the first investigation, allegations regarding incontinence care and staffing were found to be unsubstantiated. In the second investigation, allegations concerning physician orders, medication mismanagement, and refunds were found to be unfounded.
Apr 2, 2025ComplaintClean
The investigation substantiated two allegations: poor sanitation/odor control and failure to report significant changes in a resident's condition. Both deficiencies were cited under CCR 87303(a) and CCR 87466, respectively, and are classified as Type B non-compliance issues.
Ownership & Operations
Who Operates This Facility
Well Oak Tenant Llc;oakmont Management Group LLC
FLECK, BARBARA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit oakmontseniorliving.com
Medicare data downloads
Original nursing home datasets
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