Pine Creek Care Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 172 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a clean, professional environment. However, you should closely monitor the responsiveness of the nursing staff to call lights and verify that scheduled rehabilitation exercises are being consistently performed.
Google Reviews
Google Reviews
172 reviews on Google“Pine Creek Care Center is widely praised for its exceptionally kind, professional, and attentive nursing and rehabilitation staff. While many families highlight the facility's cleanliness and high-quality physical therapy, there are significant, recurring concerns regarding slow response times to call lights and inconsistent medication or therapy delivery. Prospective families should also be aware of noted difficulties with parking and occasional discrepancies in food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- High-quality physical and occupational therapy
- Clean and well-maintained facility
- Welcoming and helpful admissions process
Concerns
- Slow response times to call lights and patient needs (mentioned by 5 reviewers)
- Inconsistent physical therapy or exercise implementation (mentioned by 3 reviewers)
- Difficult or stressful parking situation (mentioned by 3 reviewers)
- Inconsistent food quality and nutritional accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that often fail to address the specific content of the review. While they attempt to personalize some 5-star reviews by using names, many responses are identical copy-pastes regardless of the reviewer's sentiment.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 2What specific protocols do you have in place to ensure call lights are answered promptly, especially during the busier night shifts?
- 3Can you tell us more about how the physical and occupational therapy programs are structured to ensure every resident gets consistent, scheduled sessions?
- 4How does the clinical team manage medication administration to ensure accuracy and prevent any errors?
- 5We noticed the facility is very well-maintained; what kind of daily activities or social outings are planned to keep residents engaged with one another?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff in every department here are wonderful. The RN’s and CNA’s are always so pleasant and friendly. They answer my light in a reasonable amount of time and they really get to know you.”
“The staff and the PT and OT were first rate. But i only begrudgingly give the admin department one star”
“My mother is there for rehabilitation for her broken ankle and she is often being ignored, and her exercises to enable her to walk again are often skipped.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Creek Care Center has a concerning pattern of recurring deficiencies across multiple areas, with families filing four complaint reports prompting investigations. The facility consistently struggles with fire safety systems, care planning and assessment, and medication management issues that have persisted across surveys from 2022 to 2025, though all violations have been corrected when identified.
Feb 9, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 23, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 11, 2025Routine22
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Apr 19, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 19, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 19, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Pine Creek Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 14 of 260 (Best)
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
172 reviews from families & visitors
Official Website
Visit pinecreekcarecenter.com
Medicare data downloads
Original nursing home datasets
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