Oak Ridge Healthcare Center
Strong Medicare quality ratings; families often praise friendly and caring rehabilitation staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a very approachable administration, which is great for post-surgery recovery. However, you must be extremely vigilant regarding medication schedules and dietary restrictions, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
36 reviews on Google“Families considering Oak Ridge Healthcare Center will find a polarizing environment where some residents receive exceptional, family-like care and effective rehabilitation. However, there are significant, recurring reports of nursing neglect, medication delays, and failure to follow dietary restrictions. While some praise the friendliness of the staff, others describe serious lapses in basic hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring rehabilitation staff
- Professional administration and management
- Effective physical therapy services
- Cleanliness in certain wings/visits
Concerns
- Nursing neglect and slow response times (mentioned by 4 reviewers)
- Medication administration delays (mentioned by 2 reviewers)
- Failure to follow dietary/diabetic restrictions (mentioned by 2 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner uses highly templated responses that follow a predictable structure. While they acknowledge the reviewer by name when available, the content of the responses relies on repetitive phrases regarding 'taking concerns seriously' and 'contacting administration.'
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab team here; could you tell us more about how they work with residents on their daily mobility?
- 2How does the nursing team ensure that medication schedules are strictly followed, especially for residents with complex needs?
- 3With the focus on professional management here, what is the best way for our family to stay in regular communication with the nursing staff regarding daily updates?
- 4How does the dining team manage specific dietary requirements, such as diabetic-friendly meals, to ensure every resident's nutritional needs are met?
- 5Can you walk us through the protocol for responding to call lights and how the staff manages resident needs during the night shifts?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My father has been in other care centers and the care didn’t compare to oak ridge. Dad has been treated like a member of the family and I couldn’t ask for more.”
“The food that he was served for lunch was wonderful and the administrator took the time to talk to me about concerns that I had for my husband‘s care, it was the very professional Very enlightening visit.”
“Since I was sent here last night from Kaiser Roseville, I have yet to get my scheduled pain meds on time. I can confidently say that This. Is. The. Worst. Nursing. Staff. In. Roseville when it comes to patient care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring safety concerns, with families filing formal complaints about infection control and resident care. The most frequent issues involve fire safety systems, medication management, and food service quality. While most deficiencies show correction dates, recent problems include unresolved resident accommodation issues and ongoing challenges with nutrition services and emergency preparedness that have persisted across multiple surveys over several years.
Jan 22, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Aug 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 28, 2025Routine15
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Jan 31, 2024Routine17
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Nov 23, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
May 13, 2021Routine13
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Oak Ridge Healthcare Center
for profit
Chain Affiliation
Cypress Healthcare Group
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 13 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit oakridgehealthcare.net
Medicare data downloads
Original nursing home datasets
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