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Nursing HomeMedicaid

Oakdale Rehabilitation & Skilled Nursing Center

Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.

76 North Main Street, West Boylston, MA 0158392 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 24 Google reviews

5
4
3
2
1
Oakdale Rehabilitation & Skilled Nursing Center Nursing Home in West Boylston, MA — Street View
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What this means for your family

While many families report positive outcomes and attentive care, there is a concerning pattern of inconsistent responsiveness and poor food quality. We recommend visiting during off-peak hours or weekends to observe staffing levels firsthand and asking specifically about their protocol for monitoring patient health changes.

Google Reviews

Google Reviews

24 reviews on Google
Oakdale Rehabilitation & Skilled Nursing Center receives polarized feedback, with many families praising the attentive nursing staff and successful rehabilitation outcomes for their loved ones. However, significant concerns exist regarding inconsistent care, poor food quality, and reports of patients being left unattended, suggesting a wide variance in the quality of care provided.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean8.0Activities6.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Supportive and communicative administrative staff

Concerns

  • Inconsistent care and neglect of patient needs (mentioned by 3 reviewers)
  • Poor quality and temperature of food (mentioned by 2 reviewers)
  • Difficulty reaching staff by phone or unresponsive call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(2)'22(2)'24(3)'26(12)

Distribution · 29 analyzed

5
20
4
3
3
0
2
2
1
4
10 reviews posted between Mar 12, 2026Mar 14, 2026 · 9 were 5-star

How They Respond to Reviews

54%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the current staffing levels, what systems do you have in place to ensure that call lights are answered promptly and resident needs are met consistently?
  • 3I understand that nutrition is a key part of recovery; could you walk me through the process for addressing resident feedback regarding meal quality and temperature?
  • 4Given the focus on physical and occupational therapy here, how do you coordinate those sessions with daily care to ensure residents aren't feeling overwhelmed?
  • 5Could you explain the protocols for medication management and how you ensure accuracy and timeliness for residents with complex health needs?
  • 6What kind of social or recreational activities are available to help residents stay engaged and connected with the community during their stay?

Personalized based on this facility's data


Key Review Excerpts

The staff has been very kind, thoughtful and good. PT and OT have been in excellent. Also the activity room has a variety of good projects and entertainment.

Long-term resident's family · 2024★★★★

The nursing staff have been wonderful; they keep me informed of everything that is going on while providing attentive care for my mom.

Long-term resident's family · 2026★★★★★

The food is horrible, never hot and served sub par. The help hardly speaks English and when you put your light on it sermd you are bothering them.

Rehab patient · 2026★★☆☆☆
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Worcester
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
15.5%
MA
21.3%
Worcester
21.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
MA
21.4%
Worcester
22.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
MA
92.4%
Worcester
93.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Worcester
95.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.6%
Better than Avg
Here
16.6%
US
19.5%
MA
19.4%
Worcester
20.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
81.8%
MA
77.6%
Worcester
79.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
79.8%
MA
77.7%
Worcester
80.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)

Oakdale Rehabilitation has recurring issues with electrical systems and emergency power that persist across all three surveys from 2022 to 2025, indicating ongoing infrastructure problems. The facility also shows repeated deficiencies in infection control, fire safety systems, and resident rights. While all violations have reported correction dates, the pattern of recurring electrical and safety issues suggests potential systemic maintenance challenges that families should discuss during visits.

Jun 11, 2025Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

May 17, 2024Routine
2
0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 14, 2022Routine
9
0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakdale Rehabilitation & Skilled Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Oriol Holding INC

Owner · Organization

Boyce, John

Owner (parent company)

6%

Oriol, David

Owner (parent company)

36%

Oriol, Robert

Owner (parent company)

36%

Key personnel

U.s. Department of Housing and Urban Development5% or Greater Mortgage InterestBaghdady, SamiManaging Control - Governing BodyBoyce, JohnManaging Control - Governing BodyMahoney, ChristineManaging Control - Governing BodyOriol, DavidManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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