Sterling Village
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While Sterling Village offers a clean environment and effective physical therapy, the frequency of reports regarding neglect and poor communication is a major red flag. If you are considering this facility, we strongly recommend unannounced visits during weekends and evenings to observe staffing levels and response times for yourself.
Google Reviews
Google Reviews
32 reviews on Google“Sterling Village presents a starkly polarized experience for families, with some praising its clean, modern environment and effective physical therapy, while others report severe neglect and unprofessional conduct. While some families feel their loved ones are treated with dignity, multiple reviewers have raised alarming concerns regarding hygiene, slow response times, and poor communication from staff. Potential families should be aware that experiences here appear highly inconsistent, ranging from compassionate care to reports of basic needs being ignored.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy department
- Some compassionate and professional staff members
Concerns
- Understaffing leading to long wait times and unmet basic needs (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 4 reviewers)
- Inconsistent hygiene and failure to assist with personal care (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent personal care, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and grooming needs?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach the nursing team or management when they have questions about their loved one's care?
- 3With your current staffing levels, how do you prioritize and manage response times when a resident needs immediate assistance?
- 4Since medication management is a top priority for our family, could you walk us through the process for ensuring accuracy and timely administration of daily prescriptions?
- 5What steps are you taking to improve the dining experience and ensure that residents enjoy their meals and receive the nutritional support they need?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel connected and active?
Personalized based on this facility's data
Key Review Excerpts
“The beautifully decorated Christmas tree in the sparkling clean lobby provided an excellent first impression. If only the patients were tended to as well. Our family member's two week stay for short term rehab was characterized by the following. Confusion about specific diagnosis. Inconsistent medication administration. She was left for a full day in a bed she had soiled.”
“Physical therapy is top notch ... hands down. Most of the nurses are exceptional. CNAs, too, are mostly great ... all are seriously overworked. Number of CNAs per shift needs to be increased.”
“Mom, who was 92 when she passed, was cared for at Sterling Village for nearly two years and during that time her basic needs were not met to our satisfaction. Over the course of our quarterly meetings we always expressed our concerns but were met with the same response-retraining of staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sterling Village shows a pattern of recurring deficiencies across multiple care areas, with families filing two complaint reports about resident notification and medical records issues. The facility has ongoing problems with fire safety, infection control, medication management, and resident assessment that persist across surveys from 2020 to 2024. While all deficiencies show correction dates, the repeated violations in critical areas like safety and medication errors suggest potential quality concerns families should investigate further during visits.
Dec 22, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Sep 4, 2024Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 21, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 26, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 15, 2023Routine6
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Sterling Village
for profit
Ownership & Management
Owners
Carroll, Mark
Owner
D'urso, Sean
Owner
Morgan, Joseph
Owner
Sullivan, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit sterling-village.com
Medicare data downloads
Original nursing home datasets
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