Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 32 Google reviews
Email Sterling Village to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Sterling Village has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and effective physical therapy department. Review the component ratings and current source records before deciding.
Sterling Village presents a starkly polarized experience for families, with some praising its clean, modern environment and effective physical therapy, while others report severe neglect and unprofessional conduct. While some families feel their loved ones are treated with dignity, multiple reviewers have raised alarming concerns regarding hygiene, slow response times, and poor communication from staff. Potential families should be aware that experiences here appear highly inconsistent, ranging from compassionate care to reports of basic needs being ignored.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The beautifully decorated Christmas tree in the sparkling clean lobby provided an excellent first impression. If only the patients were tended to as well. Our family member's two week stay for short term rehab was characterized by the following. Confusion about specific diagnosis. Inconsistent medication administration. She was left for a full day in a bed she had soiled.”
“Physical therapy is top notch ... hands down. Most of the nurses are exceptional. CNAs, too, are mostly great ... all are seriously overworked. Number of CNAs per shift needs to be increased.”
“Mom, who was 92 when she passed, was cared for at Sterling Village for nearly two years and during that time her basic needs were not met to our satisfaction. Over the course of our quarterly meetings we always expressed our concerns but were met with the same response-retraining of staff.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Sterling Village shows a pattern of recurring deficiencies across multiple care areas, with families filing two complaint reports about resident notification and medical records issues. The facility has ongoing problems with fire safety, infection control, medication management, and resident assessment that persist across surveys from 2020 to 2024. While all deficiencies show correction dates, the repeated violations in critical areas like safety and medication errors suggest potential quality concerns families should investigate further during visits.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sterling Village
for profit
Owners
Carroll, Mark
Owner
D'urso, Sean
Owner
Morgan, Joseph
Owner
Sullivan, James
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit sterling-village.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Oakdale Rehabilitation & Skilled Nursing Center
1.2 miNursing Home · West Boylston, MA
Holden Rehabilitation & Nursing Center
5.3 miNursing Home · Holden, MA
Knollwood Nursing Center
6.4 miNursing Home · Worcester, MA
River Terrace Rehabilitation and Healthcare Ctr
7.2 miNursing Home · Lancaster, MA
Odd Fellows Home of Massachusetts
7.7 miNursing Home · Worcester, MA
Holy Trinity Eastern Orthodox N & R Center
7.9 miNursing Home · Worcester, MA