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Nursing HomeMedicaid Top Rated

Knollwood Nursing Center

Strong Medicare quality ratings; families often praise none identified due to lack of descriptive positive reviews. Still worth an in-person visit.

87 Briarwood Circle, Worcester, MA 0160682 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 7 Google reviews

5
4
3
2
1
Knollwood Nursing Center Nursing Home in Worcester, MA — Street View
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What this means for your family

Given the lack of detailed positive feedback and reports of significant administrative failures regarding discharge, proceed with extreme caution. We strongly recommend requesting a tour and asking for a clear, written policy on discharge procedures and billing to avoid the issues reported by other families.

Google Reviews

Google Reviews

7 reviews on Google
Knollwood Nursing Center receives highly inconsistent feedback, with a lack of detailed written reviews making it difficult to assess day-to-day operations. The few descriptive reviews highlight significant administrative failures, specifically regarding discharge planning and poor facility conditions.

Quality Themes

Tap a score for details
FoodN/AStaff1.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • None identified due to lack of descriptive positive reviews

Concerns

  • Poor administrative and discharge planning (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)3.02021(1)2.02022(4)5.02024(2)1.02026(1)

Distribution · 9 analyzed

5
4
4
0
3
1
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific steps are you taking to ensure residents receive consistent, high-quality attention throughout the day?
  • 2Could you walk me through your process for discharge planning and how you ensure families are fully informed and prepared when a resident is ready to transition home?
  • 3I noticed some feedback regarding the facility's environment; what is your current protocol for maintaining cleanliness and ensuring the living spaces remain comfortable for residents?
  • 4How do you facilitate communication between your administrative team and family members to ensure we are always kept in the loop regarding our loved one's care?
  • 5What does a typical daily activity schedule look like to keep residents engaged and connected with one another?
  • 6In the event of a sudden medical change, what is your protocol for assessing the resident and how quickly can we expect to be notified and involved in the decision-making process?

Personalized based on this facility's data


Key Review Excerpts

So, my brother wasn't discharged today as planned. Why? Because the discharge planner neglected to make any arrangements. And now they want the family to pay privately for the bed! Really?

Family member of resident · 2022☆☆☆☆

Stink place wouldn’t even bring my enemies here

Visitor · 2026☆☆☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
19.5%
MA
19.4%
Worcester
21.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
19.4%
MA
21.4%
Worcester
22.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
MA
13.7%
Worcester
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
15.4%
MA
21.3%
Worcester
21.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
MA
92.4%
Worcester
93.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Worcester
95.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.7%
MA
77.7%
Worcester
80.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
81.8%
MA
77.6%
Worcester
80.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)

Knollwood Nursing Center shows a pattern of safety and infrastructure issues, with recurring problems in fire safety systems, emergency preparedness, and food service across multiple surveys. The facility has 27 deficiencies over 3 surveys, with persistent issues including sprinkler system maintenance and backup power problems appearing in both recent inspections. While all deficiencies show correction dates, the recurrence of safety-related violations suggests ongoing operational challenges families should discuss during visits.

Dec 15, 2025Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Aug 27, 2024Routine
17
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0007Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0022Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 9, 2023Routine
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Knollwood Nursing Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Martel, PatriciaOfficer / DirectorBowler, PaulOfficer / DirectorDudley, ElaineManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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