Knollwood Nursing Center
Strong Medicare quality ratings; families often praise none identified due to lack of descriptive positive reviews. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
Given the lack of detailed positive feedback and reports of significant administrative failures regarding discharge, proceed with extreme caution. We strongly recommend requesting a tour and asking for a clear, written policy on discharge procedures and billing to avoid the issues reported by other families.
Google Reviews
Google Reviews
7 reviews on Google“Knollwood Nursing Center receives highly inconsistent feedback, with a lack of detailed written reviews making it difficult to assess day-to-day operations. The few descriptive reviews highlight significant administrative failures, specifically regarding discharge planning and poor facility conditions.”
Quality Themes
Tap a score for detailsStrengths
- None identified due to lack of descriptive positive reviews
Concerns
- Poor administrative and discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific steps are you taking to ensure residents receive consistent, high-quality attention throughout the day?
- 2Could you walk me through your process for discharge planning and how you ensure families are fully informed and prepared when a resident is ready to transition home?
- 3I noticed some feedback regarding the facility's environment; what is your current protocol for maintaining cleanliness and ensuring the living spaces remain comfortable for residents?
- 4How do you facilitate communication between your administrative team and family members to ensure we are always kept in the loop regarding our loved one's care?
- 5What does a typical daily activity schedule look like to keep residents engaged and connected with one another?
- 6In the event of a sudden medical change, what is your protocol for assessing the resident and how quickly can we expect to be notified and involved in the decision-making process?
Personalized based on this facility's data
Key Review Excerpts
“So, my brother wasn't discharged today as planned. Why? Because the discharge planner neglected to make any arrangements. And now they want the family to pay privately for the bed! Really?”
“Stink place wouldn’t even bring my enemies here”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Knollwood Nursing Center shows a pattern of safety and infrastructure issues, with recurring problems in fire safety systems, emergency preparedness, and food service across multiple surveys. The facility has 27 deficiencies over 3 surveys, with persistent issues including sprinkler system maintenance and backup power problems appearing in both recent inspections. While all deficiencies show correction dates, the recurrence of safety-related violations suggests ongoing operational challenges families should discuss during visits.
Dec 15, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Aug 27, 2024Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 9, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Knollwood Nursing Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit knollwoodnursingcenter.com
Medicare data downloads
Original nursing home datasets
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