Oak Hills Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
While some families report positive experiences with individual staff members, the facility has a concerning pattern of reports regarding basic hygiene neglect and medication management errors. If you are considering this facility, we strongly recommend conducting unannounced visits and specifically monitoring your loved one's hygiene and medication schedule closely.
Google Reviews
Google Reviews
29 reviews on Google“Oak Hills Nursing Center receives highly polarized reviews, with some families praising individual staff members for their compassion, while others report severe neglect and hygiene issues. Critical concerns include reports of residents going weeks without showers, missed medication doses, and inadequate wound care. Families should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing and STNA staff
- Welcoming environment for some residents
- Effective rehabilitation therapy team
Concerns
- Lack of hygiene/failure to provide showers (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Understaffing leading to neglect (mentioned by 3 reviewers)
- Difficulty accessing the building/front desk issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive consistent assistance with daily hygiene and scheduled showers?
- 2Can you walk me through the current process for medication administration and how you verify that dosages are delivered accurately and on time?
- 3With the recent focus on improving communication, what is the best way for family members to stay updated on their loved one's care and reach staff members directly?
- 4How does the rehabilitation team collaborate with the nursing staff to ensure that the progress made during therapy sessions is maintained throughout the rest of the day?
- 5What steps are being taken to streamline the front desk and building access process to ensure that families can visit their loved ones without unnecessary delays?
- 6Since the facility has 80 residents, how do you ensure that each individual has enough opportunities for social engagement and meaningful activities outside of their room?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was here for 20 days for rehabilitation. She never received a shower during that time. Her daughter picked her up this past Friday, November 8, 2024 and took her to her house. She found a huge mess on her bottom. My aunt has large bed sores, bruising all over her bottom and couldn't stop the bleeding.”
“It's 10:30 P.M and my mom hasn't had her insulin today, At all!! 138 sugar. Apparently, they ran out of her insulin and need to order some more.”
“The compassionate staff and friendly peers have created a warm and welcoming environment that has truly lifted his spirits. Not only is he happy and engaged, but his overall health has also improved significantly under the care of t”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Hills Nursing Center has recurring fire safety and maintenance issues spanning multiple surveys, with families filing complaints that triggered additional inspections regarding medication management, resident funds, and smoking policies. The facility shows persistent problems with fire alarm systems, sprinkler maintenance, and emergency lighting across 2019-2025 surveys. While all deficiencies have correction dates, the repeated safety violations suggest ongoing operational challenges families should investigate during visits.
Mar 4, 2026Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 5, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 5, 2025Complaint2
Environmental Deficiencies
Have policies on smoking.
Environmental Deficiencies
Have policies on smoking.
Dec 5, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 5, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Federal Penalties
Payment Denial
Jun 5, 2025
74-day denial
Fine
Aug 7, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Oak Hills Nursing Center
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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