Mill Manor Care Center
Strong Medicare quality ratings; families often praise consistently clean and odor-free environment. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
Mill Manor is highly regarded for its cleanliness and dedicated staff, making it a strong candidate for long-term care. However, if your loved one has specific medical dietary needs, ensure you have a clear, documented plan with the nursing team, as past feedback indicated challenges in this area.
Google Reviews
Google Reviews
14 reviews on Google“Mill Manor Care Center receives high praise for its cleanliness, small-scale personal environment, and attentive, caring staff. While long-term residents and their families report excellent experiences, there are historical concerns regarding the facility's ability to manage specialized dietary needs for diabetic patients.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and odor-free environment
- Small, personal facility atmosphere
- Highly attentive and caring staff
- Quality food service
Concerns
- Inadequate management of diabetic dietary requirements
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility has such a small, personal atmosphere, how do you ensure each resident's unique daily routine and preferences are honored?
- 2I've heard wonderful things about how clean and odor-free the environment is kept; what specific cleaning protocols do you follow to maintain that standard?
- 3With the staff being so highly regarded for being attentive, how do you communicate important updates or changes in a resident's condition to the family?
- 4How does the kitchen team manage specific dietary needs, such as specialized meal planning for residents with diabetes?
- 5Could you walk me through the process for handling medical emergencies or unexpected health changes during the night?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay connected with one another in such an intimate setting?
Personalized based on this facility's data
Key Review Excerpts
“Mill manor is clean, no odors and well organized. Dinners are thoughtfully prepared. Rooms are fresh and clean. Staff is the best!”
“My father was a resident at Mill Manor and we were very pleased with his care. The staff were wonderful and very attentive to his needs and also the families needs.”
“My mother lives there. I can not say enough GREAT things. Caring, efficient staff, actually the best staff! It's small, personal. They are constantly cleaning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mill Manor Care Center shows concerning patterns with 25 deficiencies across 5 surveys, including 3 complaint-triggered investigations where families filed reports about abuse reporting failures and medication management issues. The facility has recurring problems with fire safety systems, medication management, and resident care quality that persist across multiple years from 2018-2024. While all deficiencies show provider correction dates, the repeated issues suggest ongoing operational challenges families should investigate during visits.
Jan 14, 2026Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jul 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 7, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 7, 2023Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 15, 2021Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Mill Manor Care Center
for profit
Ownership & Management
Owners
Rankin, Steven
Owner
Rankin, Wendy
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit millmanorcare.com
Medicare data downloads
Original nursing home datasets
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