Lake Pointe Health Care
Strong Medicare quality ratings; families often praise dedicated and caring therapy team. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
While recent reviews highlight a dedicated therapy team and friendly staff, the facility has a documented history of serious concerns regarding medication management and hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels and cleanliness firsthand, and asking management specifically how they handle medication administration and resident safety.
Google Reviews
Google Reviews
65 reviews on Google“Lake Pointe Health Care receives highly polarized feedback, with many recent five-star reviews praising the staff's dedication and therapy team, while long-term and critical reviewers report severe issues regarding hygiene, medication management, and understaffing. Families should be aware of a recurring pattern of complaints involving facility cleanliness, slow response times, and inconsistent care quality that contrasts sharply with the positive experiences reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring therapy team
- Friendly and attentive nursing staff
- Active management efforts to improve facility reputation
Concerns
- Facility cleanliness and persistent odors (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I’ve noticed some feedback regarding the facility's environment; what is your current routine for maintaining cleanliness and managing air quality throughout the halls?
- 3Can you walk me through the safety checks and double-verification processes you have in place to ensure residents receive the correct medications on time?
- 4I see that the therapy team is highly regarded here; how do they collaborate with the nursing staff to ensure that physical progress is maintained throughout the day?
- 5What steps is the management team taking to improve the dining experience and ensure that nutritional needs are being met for all residents?
- 6How does your leadership team communicate updates or concerns to families, and what is the best way for us to stay involved in our loved one's daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff treats their residents/ patients like nothing less than family. My favorite staff members would have to be Jasmine Lovett…she handles everyone with complete care.”
“A place that is really trying to make the bad reputation go away. The new ED and the managers here are trying to improve the place and make the nursing home feel like it’s really home to the residents.”
“My husband was recently admitted to Lake point. When he got there, they took all of his medication‘s including his eyedrop, which he needs three times a day. My husband is as close to blind as you can be without being blind they never gave them the eye drops all day long”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Pointe Health Care has a concerning pattern with 12 complaint-triggered deficiencies from families filing reports, indicating ongoing issues with safety supervision, medication management, and infection control. The facility shows recurring problems with accident prevention appearing across multiple surveys from 2022 to 2024, suggesting persistent safety concerns. While all deficiencies have correction dates, the repeated nature of core care issues and high volume of family complaints warrant careful consideration during your visit.
Apr 9, 2025Complaint2
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jan 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 27, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Oct 24, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Sep 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 11, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Sep 17, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Lake Pointe Health Care
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 31 of 121
Ownership & Management
Owners
Lorain Mstr Co., LLC
Owner · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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