Kingston of Vermilion
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
While the therapy department receives praise for helping residents recover, the recurring reports of medical negligence and poor infection control are serious red flags. If you are considering this facility, we strongly advise you to conduct unannounced visits during weekends and evenings to verify staffing levels and hygiene standards yourself.
Google Reviews
Google Reviews
41 reviews on Google“Kingston of Vermilion presents a highly polarized experience for families, with some praising the therapy team and nursing staff for compassionate care, while others report severe concerns regarding neglect and hygiene. Multiple reviewers have cited alarming incidents of medical errors, poor infection control, and a lack of responsiveness from staff. Families should be aware of the significant inconsistency in care quality between different departments and shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive nursing staff in specific units
- Clean and well-maintained facility areas
- Engaging activities and pet therapy programs
Concerns
- Neglect and poor hygiene leading to bed sores and falls (mentioned by 4 reviewers)
- Medical errors and medication management failures (mentioned by 3 reviewers)
- Lost or missing personal belongings (mentioned by 2 reviewers)
- Unresponsive or rude nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility offers pet therapy and engaging activities; could you walk me through what a typical week of social programming looks like for a resident?
- 2Given the importance of consistent care, what protocols do you have in place to ensure medication management is accurate and tracked for each resident?
- 3We understand that skin integrity and mobility are vital; what specific measures does your nursing team take to prevent falls and manage skin health for those with limited mobility?
- 4I see that you respond to feedback online; what is your process for keeping families updated and involved if a concern or change in a resident's health status arises?
- 5To help us feel comfortable with the transition, what steps do you take to ensure personal belongings are tracked and kept secure within the resident's room?
- 6Since staffing levels can fluctuate, how do you ensure that residents receive timely assistance when they use their call lights, especially during evening or weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nurse on duty is very attentive as well as the nurse’s aid. She is always showered, given her meals on time and seen from all staff daily and evening.”
“On two separate occasions in a week and a half time while visiting I witnessed negligence from the same nurse. No gloves were worn throughout the whole procedures, no hands were washed, injection and medications were held and used improperly with contaminated han”
“My 85 year old grandmother went there for rehab and ended up with bed sores. My grandmother complained multiple times the nursing staff will ignore patients and will refuse to help them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kingston of Vermilion shows recurring issues with fire safety and medication management across multiple surveys, with families filing complaints about unsafe medication practices and care quality. While all deficiencies have been corrected, the facility has had persistent problems with safety protocols, resident care, and medication oversight spanning several years, suggesting ongoing operational challenges that prospective families should carefully consider.
Dec 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 31, 2025Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 18, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 31, 2023Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 31, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 5, 2020Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Kingston of Vermilion
for profit
Chain Affiliation
Kingston Healthcare
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Kingston Healthcare INC
Owner · Organization
Nichols, Christine
Owner (parent company)
Rumman, George
Owner (parent company)
Wolfe, Elizabeth
Owner (parent company)
Wolfe, Frederica
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit kingstonresidenceofvermilion.com
Medicare data downloads
Original nursing home datasets
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