Anchor Lodge Nursing Home INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 132 Google reviews

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What this means for your family
While Anchor Lodge offers a beautiful setting and a well-regarded therapy team, the recurring reports of neglect and slow response times are significant red flags. If you are considering this facility, we strongly recommend unannounced visits, specifically during weekends or evenings, to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
132 reviews on Google“Anchor Lodge Nursing Home receives highly polarized feedback, with many reviewers praising the beautiful lakefront location, clean facilities, and friendly staff. However, a significant number of families report serious concerns regarding neglect, slow response times to call buttons, missing personal items, and inconsistent quality of medical care. Potential families should be aware of the stark contrast between the positive aesthetic experience and the critical reports of understaffing and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful lakefront location and scenery
- Clean and well-maintained facility
- Highly regarded physical therapy department
- Friendly and welcoming atmosphere
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Neglect regarding hygiene, showers, and basic care (mentioned by 5 reviewers)
- Missing or stolen personal belongings (mentioned by 4 reviewers)
- Inconsistent or delayed medication management (mentioned by 4 reviewers)
- Poor communication with family members and medical coordination (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The lakefront views look absolutely stunning; how often do residents get to enjoy outdoor time by the water?
- 2We noticed the facility is very well-maintained; what is your routine for ensuring resident rooms and personal hygiene needs are met daily?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the process for notifying family members if there is a change in a resident's medical condition or if a call button goes unanswered for a while?
- 5We've heard great things about your physical therapy department; how does that team work with the nursing staff to support a resident's mobility?
- 6What are some of the favorite dining options or mealtime traditions that the residents enjoy here?
Personalized based on this facility's data
Key Review Excerpts
“My dad was at Anchor lodge for 18 days. He only became more and more frustrated the whole time he was there. Physical therapy didn't help him what so ever ever. He fell at least 6 times that I know of.”
“My grandma passed away yesterday and I was there everyday and some nights to be with her this past week or so. All the nurses and caregivers were amazing, always checking in on her and us.”
“My mentally retarded brother was sent here from Cleveland clinic rehab facility for his next step of healing for broken leg,ankle etc. I had to get him to another facility after only 24 hours. This place should be shut down.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in medication management, resident rights, and care assistance appearing across surveys from 2019-2024. While the facility corrects deficiencies when cited, problems persist in core areas like medication errors, proper notifications to families, and daily care assistance, suggesting ongoing operational challenges that families should investigate during visits.
Dec 4, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2023Complaint6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 26, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 7, 2022Routine21
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 19, 2024
$20,678
Fine
May 26, 2023
$16,907
Ownership & Operations
Who Operates This Facility
Anchor Lodge Nursing Home INC
for profit
Chain Affiliation
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 10 of 12
Ownership & Management
Owners
Sprenger Enterprises, INC
Owner · Organization
Bluesky Healthcare INC
Owner (parent company) · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
Medicare data downloads
Original nursing home datasets
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