Oak Harbor Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews
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What this means for your family
Oak Harbor has a strong rehabilitation team that many families find helpful for recovery, but the recent increase in reports regarding neglect and poor night-shift care is concerning. If you choose this facility, I strongly recommend conducting unannounced visits during evening or weekend hours to observe the quality of care firsthand.
Google Reviews
Google Reviews
75 reviews on Google“Oak Harbor Healthcare receives polarized feedback, with many families praising the rehabilitation team and nursing staff for their compassionate care during short-term stays. However, a minority of reviewers report severe concerns regarding neglect, poor hygiene, and unprofessional conduct by night-shift staff. While the facility is frequently described as clean and welcoming, prospective families should be aware of these conflicting reports regarding the quality of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Efficient and supportive admissions process
Concerns
- Neglect and poor hygiene standards (mentioned by 2 reviewers)
- Unprofessional night-shift staff and lack of responsiveness (mentioned by 2 reviewers)
- Inconsistent medication management and pain control (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the CMS staffing rating is currently lower than the overall score; what specific steps is Oak Harbor taking to ensure consistent coverage and responsiveness, especially during the night shift?
- 2Some families have expressed concerns regarding hygiene and personal care consistency; could you walk me through the daily routine for monitoring resident cleanliness and personal grooming?
- 3Given the feedback regarding medication management, what is your facility's process for double-checking dosages and ensuring pain management plans are followed accurately?
- 4The physical and occupational therapy teams are highly praised here; how do they collaborate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 5I see that dining services have been a point of improvement for the facility; what options do residents have if they are unhappy with a meal, and how do you accommodate specific nutritional or dietary preferences?
- 6In the event of a sudden medical change or emergency, what is your protocol for communicating with family members, particularly during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team, including occupational and physical therapists, was exceptional. They were skilled, compassionate, and motivating, and it was wonderful to see her regain her strength and confidence under their guidance.”
“In just one week, the deep tissue injury on her sacrum healed, her appetite improved and she regained enough strength to assist us in transferring from her wheelchair to/from the bed.”
“My father was in this hellmouth for 3 weeks before he was transferred back to the hospital because of injuries to his already damaged spine and infections caused by their neglect.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Harbor Healthcare has faced two complaint-triggered inspections where families reported concerns, including accident hazards and failure to properly report suspected abuse or neglect. The facility shows recurring issues with quality of care (particularly mobility assistance), emergency preparedness, and fire safety protocols across multiple surveys. While the facility has provided correction dates for all deficiencies, the pattern of repeated violations in key care areas suggests ongoing operational challenges that families should carefully consider.
May 15, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 29, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 9, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 16, 2022Routine4
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Federal Penalties
Fine
Nov 9, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Oak Harbor Healthcare
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 131 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit oakharborhealthcare.com
Medicare data downloads
Original nursing home datasets
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