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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 78 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
Oak Harbor Healthcare has a middle-range Medicare overall rating. Strengths include highly skilled physical and occupational therapy team. Some reviewers note concerns about neglect and poor hygiene standards (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Oak Harbor Healthcare receives polarized feedback, with many families praising the rehabilitation team and nursing staff for their compassionate care during short-term stays. However, a minority of reviewers report severe concerns regarding neglect, poor hygiene, and unprofessional conduct by night-shift staff. While the facility is frequently described as clean and welcoming, prospective families should be aware of these conflicting reports regarding the quality of daily patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 84 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team, including occupational and physical therapists, was exceptional. They were skilled, compassionate, and motivating, and it was wonderful to see her regain her strength and confidence under their guidance.”
“In just one week, the deep tissue injury on her sacrum healed, her appetite improved and she regained enough strength to assist us in transferring from her wheelchair to/from the bed.”
“My father was in this hellmouth for 3 weeks before he was transferred back to the hospital because of injuries to his already damaged spine and infections caused by their neglect.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Oak Harbor Healthcare has faced two complaint-triggered inspections where families reported concerns, including accident hazards and failure to properly report suspected abuse or neglect. The facility shows recurring issues with quality of care (particularly mobility assistance), emergency preparedness, and fire safety protocols across multiple surveys. While the facility has provided correction dates for all deficiencies, the pattern of repeated violations in key care areas suggests ongoing operational challenges that families should carefully consider.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Federal Penalties
Fine
Nov 9, 2023
$7,901
Oak Harbor Healthcare
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 131 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
78 reviews from families & visitors
Official Website
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