Ashley River Healthcare
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 140 Google reviews
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What this means for your family
Ashley River Healthcare is widely recognized for its clean, updated environment and professional, welcoming front-desk staff. However, because some families have reported concerns regarding call-button response times and the consistency of agency nursing staff, we recommend asking specifically about their nurse-to-patient ratios and how they ensure continuity of care for residents during weekends and off-hours.
Google Reviews
Google Reviews
140 reviews on Google“Ashley River Healthcare is frequently praised by visitors for its cleanliness, recent renovations, and friendly, professional staff. While many families report positive experiences with rehab progress and attentive care, a small subset of reviewers has raised serious concerns regarding inconsistent staffing, poor responsiveness to call buttons, and quality of care issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front desk staff
- Effective rehab and therapy programs
- Easy and secure visitor check-in process
Concerns
- Inconsistent nursing responsiveness and slow call-button response times (mentioned by 2 reviewers)
- Reliance on agency staff leading to perceived lack of care or knowledge of facility policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility relies on some agency staff, how do you ensure that temporary team members are fully integrated into the care plans and familiar with each resident's specific needs?
- 2I noticed some feedback regarding response times for call lights; what is your current protocol for monitoring and improving the speed of assistance when a resident needs help?
- 3With your strong focus on rehab and therapy, how do you coordinate those intensive sessions with the daily nursing care to ensure a seamless experience for the resident?
- 4I see that you have a very welcoming front desk team; how does that staff help facilitate communication between families and the nursing department when we have questions about our loved one's care?
- 5Could you walk me through a typical day for a resident here, specifically regarding how you balance structured therapy sessions with social activities and downtime?
- 6In the event of a medical emergency, what is your process for notifying family members, and how do you ensure that the nursing staff on duty is fully prepared to handle urgent situations?
Personalized based on this facility's data
Key Review Excerpts
“My older sister is now a resident at Ashley Healthcare she is there for rehabilitation and I have been visiting with her every other day when I leave work, she is so relax and the staff are so kind answering questions that I need awswed and keeping me informed about her health and how they are going to make her better!”
“The staff was friendly upon my visit and until I left, I was able to see my family. They answered all of my questions.”
“Ashley River Tower has been an incredible blessing to our family. From the moment we arrived, the staff showed extraordinary kindness, compassion, and patience. Every nurse, aide, and team member we met went above and beyond to make sure my mother was comfortable and cared for.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
1
measures
1
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, revealing recurring issues with medication management and care quality that persist across multiple surveys. The facility has faced repeated deficiencies in medication error prevention, drug labeling, and appropriate resident care including wound care and bladder management. While all violations show correction dates, the pattern of similar problems reappearing suggests ongoing challenges with consistent care delivery and oversight.
Mar 18, 2026Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Apr 10, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 10, 2024Routine17
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jan 10, 2024
$46,164
Payment Denial
Jan 10, 2024
17-day denial
Ownership & Operations
Who Operates This Facility
Ashley River Healthcare
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 269 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit ashleyriverhealthcare.com
Medicare data downloads
Original nursing home datasets
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