Riverside Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 3)
- High staff turnover (55%)
Bottom 25% in SC · Critically understaffed (RN) · Significantly below average staffing · Worst in FUNDAMENTAL HEALTHCARE chain · $33,883 in fines
What this means for your family
This facility has a high volume of serious reports regarding patient neglect, hygiene, and unresponsive staff. While some reviewers mention improvements in activities, the recurring reports of stage 4 bedsores and lack of basic care are critical red flags; we strongly recommend looking for alternative facilities.
Google Reviews
Google Reviews
46 reviews on Google“Riverside Health and Rehab faces severe and recurring criticism regarding patient hygiene, cleanliness, and staff responsiveness. While a small subset of reviewers reports positive experiences with therapy and activities, the vast majority of feedback describes a facility struggling with neglect, theft of personal property, and unsanitary living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities department
- Helpful therapy and rehab staff
- Knowledgeable business office management
Concerns
- Neglect of basic hygiene and failure to change residents (mentioned by 12 reviewers)
- Theft or loss of personal clothing and belongings (mentioned by 6 reviewers)
- Facility cleanliness, including odors and pests (mentioned by 8 reviewers)
- Unresponsive nursing staff and ignored call lights (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the activities department is highly praised; could you walk me through a typical weekly schedule and how you encourage residents to participate?
- 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure resident rooms and common areas remain clean and odor-free?
- 3I understand that personal belongings are important to residents; what systems do you have in place to track and secure clothing and personal items to prevent them from going missing?
- 4With staffing being a priority, how does the nursing team ensure that call lights are monitored and responded to in a timely manner, especially during shift changes?
- 5I appreciate that your team actively engages with feedback online; how do you incorporate that family input into your daily care plans and communication processes?
- 6What is your specific process for ensuring consistent hygiene care and timely assistance with daily living needs for residents who may require more frequent attention?
Personalized based on this facility's data
Key Review Excerpts
“My sister choked while waiting to be suctioned on Monday September 2, 2024. By the time someone checked on her, she had no pulse. After 8 rounds of CPR, she was sent to the MUSC ICU. She was declared brain dead and, today September 7, 2024, she was taken off the vent and died less than 5 minutes later.”
“My mom was sent there for physical therapy on June26,2024 and released on July16th..She actually came home in worse condition than when entering upon her release to home we had to immediately take her to the ER and guess what she has a stage 4 bedsore among other issues.”
“My husband would call for nurse for hours, then call me and I would have to call nurse station and ask them to go check on him. I couldn't visit when he first went cause of COVID. They don't care bout their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Health and Rehab has a concerning pattern with multiple families filing complaints that triggered inspections, particularly regarding abuse protection and resident safety. The facility has recurring issues with resident rights, safety hazards, and medication management across surveys from 2022 to 2024. While all deficiencies show correction dates, the repeated problems in critical areas like accident prevention and abuse protection suggest ongoing challenges with maintaining consistent care standards.
Apr 21, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 15, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 15, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Nov 19, 2024
$5,422
Fine
Nov 19, 2024
$5,423
Fine
Mar 15, 2024
$16,943
Ownership & Operations
Who Operates This Facility
Riverside Health and Rehab
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 59 of 68 (Worst)
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit riversidehealthrehabsc.com
Medicare data downloads
Original nursing home datasets
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