See every facility — official ratings, family reviews, no referral fees.
Nursing Home

Franke Health Care Center

Strong Medicare quality ratings; families often praise welcoming and inclusive resident community. Still worth an in-person visit.

1885 Rifle Range Road, Mount Pleasant, SC 2946444 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 19 Google reviews

5
4
3
2
1
Franke Health Care Center Nursing Home in Mount Pleasant, SC — Street View
Street View

Watch Franke Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the independent living community is highly rated for its social atmosphere, the clinical and rehab units have significant, recurring reports of neglect and poor hygiene. If you are considering this facility for a loved one needing skilled nursing, we strongly recommend conducting unannounced visits and specifically inspecting the quality of daily hygiene care and staff responsiveness.

Google Reviews

Google Reviews

19 reviews on Google
Franke Health Care Center receives highly polarized feedback, with residents of the independent living community reporting a positive, welcoming environment, while families of rehab and skilled nursing patients report significant concerns regarding neglect and staff apathy. Critical issues include inconsistent hygiene standards, such as failure to change briefs, and a perceived lack of compassion among nursing staff in the medical units. Families considering this facility should be aware of the stark contrast between the social atmosphere and the clinical care provided.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean2.0Activities9.0Meds2.0Memory1.0Comms3.0ValueN/A

Strengths

  • Welcoming and inclusive resident community
  • Well-maintained physical facility
  • Strong interdisciplinary rehab team approach
  • Engaging programs and amenities for independent living

Concerns

  • Inadequate hygiene and failure to change soiled briefs (mentioned by 3 reviewers)
  • Nursing staff perceived as cold, uncompassionate, or inattentive (mentioned by 4 reviewers)
  • Poor communication and responsiveness to family concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'21(1)'23(1)'25(4)'26(3)

Distribution · 19 analyzed

5
10
4
0
3
0
2
1
1
8

How They Respond to Reviews

32%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the strong interdisciplinary rehab team here, how do you integrate those specialists into the daily care plan for residents who need extra support?
  • 2I noticed that maintaining a clean and comfortable environment is a priority for you; what specific protocols are in place to ensure consistent hygiene and timely assistance with personal care needs?
  • 3How does your nursing team balance their clinical responsibilities with the need to provide warm, personalized, and attentive emotional support to each resident?
  • 4I see you actively engage with feedback online; what is your formal process for keeping families updated and addressing concerns regarding their loved one's care in real-time?
  • 5With the facility's focus on engaging programs, could you walk me through a typical afternoon and how you ensure residents are encouraged to participate in these activities?
  • 6How do you manage medication administration and oversight to ensure accuracy and safety for residents throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

Franke has a team approach to treatment and addressed all of her issues, making progress with several health concerns she’s had for years.

Rehab patient family member · 2024★★★★★

Nurses spend more time socializing with each other than caring for patients. Some CNAs were amazing and compassionate, others were cold. My mom developed bed sores and nothing was done about her chronic upset stomach.

Rehab patient family member · 2025☆☆☆☆

The residents who wear diapers, are not changed regularly and are soiled for the next shift. The staff don't properly train employees.

Family member · 2024☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
SC
90.6%
Charleston
80.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
19.4%
SC
16.9%
Charleston
18.5%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility12.7%
Worse than Avg
Here
12.7%
US
1.6%
SC
1.4%
Charleston
0.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
SC
3.0%
Charleston
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
SC
91.2%
Charleston
89.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
SC
12.2%
Charleston
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
SC
80.6%
Charleston
79.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.4%
Better than Avg
Here
81.4%
US
79.8%
SC
78.0%
Charleston
68.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
SC
1.5%
Charleston
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (3.7)
Clean record — no deficiencies

Franke Health Care Center shows a moderate compliance record with 10 deficiencies across recent inspections, all corrected by the facility. The most recurring issues involve medication management (appearing in two surveys), resident rights, and care planning. Recent 2025 findings focused on food safety and waste disposal. While deficiencies span multiple care areas, the facility has consistently addressed identified problems, and no complaints from families triggered additional inspections.

Apr 17, 2025Routine
3
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 5, 2024Routine
6
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Franke Health Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Coleman, CharlesOfficer / DirectorShepke, FrankOfficer / DirectorLutheran Homes of Sc, INC.ManagerStoll, SandraManagerLutheran Homes of Sc, INC.Adp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call