Franke Health Care Center
Strong Medicare quality ratings; families often praise welcoming and inclusive resident community. Still worth an in-person visit.
based on 19 Google reviews

Watch Franke Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the independent living community is highly rated for its social atmosphere, the clinical and rehab units have significant, recurring reports of neglect and poor hygiene. If you are considering this facility for a loved one needing skilled nursing, we strongly recommend conducting unannounced visits and specifically inspecting the quality of daily hygiene care and staff responsiveness.
Google Reviews
Google Reviews
19 reviews on Google“Franke Health Care Center receives highly polarized feedback, with residents of the independent living community reporting a positive, welcoming environment, while families of rehab and skilled nursing patients report significant concerns regarding neglect and staff apathy. Critical issues include inconsistent hygiene standards, such as failure to change briefs, and a perceived lack of compassion among nursing staff in the medical units. Families considering this facility should be aware of the stark contrast between the social atmosphere and the clinical care provided.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and inclusive resident community
- Well-maintained physical facility
- Strong interdisciplinary rehab team approach
- Engaging programs and amenities for independent living
Concerns
- Inadequate hygiene and failure to change soiled briefs (mentioned by 3 reviewers)
- Nursing staff perceived as cold, uncompassionate, or inattentive (mentioned by 4 reviewers)
- Poor communication and responsiveness to family concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong interdisciplinary rehab team here, how do you integrate those specialists into the daily care plan for residents who need extra support?
- 2I noticed that maintaining a clean and comfortable environment is a priority for you; what specific protocols are in place to ensure consistent hygiene and timely assistance with personal care needs?
- 3How does your nursing team balance their clinical responsibilities with the need to provide warm, personalized, and attentive emotional support to each resident?
- 4I see you actively engage with feedback online; what is your formal process for keeping families updated and addressing concerns regarding their loved one's care in real-time?
- 5With the facility's focus on engaging programs, could you walk me through a typical afternoon and how you ensure residents are encouraged to participate in these activities?
- 6How do you manage medication administration and oversight to ensure accuracy and safety for residents throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“Franke has a team approach to treatment and addressed all of her issues, making progress with several health concerns she’s had for years.”
“Nurses spend more time socializing with each other than caring for patients. Some CNAs were amazing and compassionate, others were cold. My mom developed bed sores and nothing was done about her chronic upset stomach.”
“The residents who wear diapers, are not changed regularly and are soiled for the next shift. The staff don't properly train employees.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franke Health Care Center shows a moderate compliance record with 10 deficiencies across recent inspections, all corrected by the facility. The most recurring issues involve medication management (appearing in two surveys), resident rights, and care planning. Recent 2025 findings focused on food safety and waste disposal. While deficiencies span multiple care areas, the facility has consistently addressed identified problems, and no complaints from families triggered additional inspections.
Apr 17, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 5, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Franke Health Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit frankeatseaside.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Oak Harbor Healthcare
2.3 miNursing Home · Mt Pleasant, SC
Sandpiper Post Acute
2.7 miNursing Home · Mount Pleasant, SC
Retreat at Wellmore of Daniel Island
6.1 miNursing Home · Charleston, SC
Kempton of Charleston
8.0 miNursing Home · Charleston, SC
Riverside Health and Rehab
8.7 miNursing Home · Charleston, SC