Kempton of Charleston
Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
The Kempton of Charleston is highly regarded for its beautiful environment and dedicated staff, making it a strong contender for assisted living. However, because there are reports of inconsistent care in the memory care and rehab wings, we strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their turnover and training protocols.
Google Reviews
Google Reviews
60 reviews on Google“The Kempton of Charleston is widely praised for its beautiful, clean facility and a highly dedicated staff that many families describe as compassionate and attentive. While the majority of reviews are glowing, a small number of families have reported serious concerns regarding staffing levels, responsiveness, and administrative oversight in the memory care and rehab units.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Beautiful, clean, and well-maintained facility
- Strong, personalized support from admissions and management
- Engaging activities and life enrichment programs
Concerns
- Inconsistent care and lack of responsiveness in memory care/rehab (mentioned by 3 reviewers)
- Understaffing leading to hygiene and basic needs neglect (mentioned by 2 reviewers)
- Poor communication and administrative disorganization during move-in (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily care planning?
- 2With your intimate 23-resident capacity, how do you ensure that each resident receives consistent, personalized attention throughout the day and night?
- 3Could you walk me through your process for communicating with families during the initial move-in period to ensure everything goes smoothly?
- 4I see your activity program is highly praised; what are some of the most popular life enrichment activities currently being offered to residents?
- 5How does your nursing team manage medical needs and potential emergencies, especially during overnight hours when staffing levels may shift?
- 6Given the recent focus on maintaining high standards, what specific steps are you taking to ensure that hygiene and basic daily needs are consistently met for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The 4th floor has become a very good place for her to live, and it's got a lot to do with Peyton Wheeler and her exceptional ability to work with the residents!”
“My 93-year-old mother was in two Assisted Living facilities prior to Kempton, and Kempton is hands down the best. Of course she would rather be living at home, but she comments on how good the food is and how they take good care of her.”
“My family member was in Memory Care at Kempton for a year and there were constant issues with cleanliness, food quality, lack of attention paid to residents, insufficient and untrained staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kempton of Charleston has a relatively clean inspection record with 6 minor deficiencies across 2 surveys, all corrected by the facility. The main care areas with issues were medication management (pharmacy services) and infection control, along with isolated problems in food safety, emergency preparedness, and corridor safety. All deficiencies were routine findings during standard inspections with no complaints filed by families.
May 6, 2025Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Feb 29, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Feb 29, 2024
$6,032
Ownership & Operations
Who Operates This Facility
Kempton of Charleston
for profit
Ownership & Management
Owners
Spring Street Senior Housing Jv Opco, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit kemptonofcharleston.com
Medicare data downloads
Original nursing home datasets
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