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Nursing HomeMedicaid Investigative

Parkview Healthcare

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

128 North Hardesty, Northeast Kansas City · Kansas City, MO 64123120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 91 Google reviews

5
4
3
2
1
Parkview Healthcare Nursing Home in Kansas City, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (31 vs median 10)

Bottom 25% in MO · Below recommended RN staffing · $85,819 in fines · Abuse citation

Source: Medicare data

What this means for your family

While recent management changes have clearly improved the experience for some, the facility still faces recurring, serious reports of hygiene issues and pest infestations. If you consider Parkview, perform an unscheduled visit to check the cleanliness of rooms and observe staff-resident interactions firsthand, and ask management specifically how they are addressing the ongoing pest and sanitation concerns mentioned by multiple families.

Google Reviews

Google Reviews

91 reviews on Google
Parkview Healthcare has undergone significant management changes since 2022, leading to a polarized reputation among families. While some reviewers praise the new administration and dedicated staff for creating a supportive, family-like environment, others report severe, ongoing issues including poor hygiene, pest infestations, and neglect of basic resident needs. Families considering this facility should be aware of these starkly contrasting experiences and conduct a thorough, unscheduled visit.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean2.0Activities5.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Dedicated and caring nursing staff
  • Responsive new management team
  • Improved atmosphere and communication
  • Successful rehabilitation outcomes

Concerns

  • Pest infestations (mice, roaches, bed bugs) (mentioned by 5 reviewers)
  • Poor hygiene and cleanliness (feces in rooms, strong odors) (mentioned by 7 reviewers)
  • Theft of resident personal belongings (mentioned by 3 reviewers)
  • Inadequate staffing or slow response times (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(6)'19(7)'21(3)'23(25)'25(30)'26(7)

Distribution · 93 analyzed

5
51
4
6
3
2
2
5
1
29
14 reviews posted between Mar 16, 2023Mar 17, 2023 · 14 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has undergone recent management changes; could you share how these updates have impacted the daily cleanliness and hygiene standards in resident rooms?
  • 2Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one’s care and medication management?
  • 3I see that you are very active in responding to feedback online; how do you currently track and resolve concerns regarding the security of personal belongings in resident rooms?
  • 4With the recent emphasis on rehabilitation outcomes, what specific daily activities or programs are in place to keep residents engaged and active outside of their clinical care?
  • 5How does your team currently manage facility-wide pest control, and what is your protocol for ensuring a sanitary environment for all residents?
  • 6Regarding the staffing levels, what steps are being taken to ensure that residents receive timely assistance when they use their call lights or need help with daily tasks?

Personalized based on this facility's data


Key Review Excerpts

The building is old but it’s clean. The staff is really nice and very helpful and very accommodating.

Visitor · 2024★★★★★

I came to parkview as a resident in Feb of 2023! I had recently had 5 surgeries prior to arriving. It’s now Oct 2023 and I’ve made a full recovery. Thanks to the administration, nursing staff, and all departments.

Rehab patient · 2023★★★★★

The facility itself isn’t much to be desired but the nurses and CNAS are wonderful with my brother.

Long-term resident's family · 2025★★★☆☆
Source: 91 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
62%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
14.4%
MO
19.1%
Jackson
15.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
93.4%
MO
84.4%
Jackson
95.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
15.3%
MO
18.9%
Jackson
17.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.5%
MO
25.4%
Jackson
21.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
12.1%
MO
16.7%
Jackson
9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
15.4%
MO
23.6%
Jackson
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility42.4%
Worse than Avg
Here
42.4%
US
81.8%
MO
65.9%
Jackson
88.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.0%
Mixed vs Avgs
Here
69.0%
US
79.7%
MO
63.5%
Jackson
86.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
1.6%
MO
2.2%
Jackson
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

34deficiencies
3penalties
Well above state avg (12.0)
28 complaint-triggered
$85,819 in fines

Parkview Healthcare has concerning patterns of recurring safety issues and family complaints. The facility struggles most with resident safety and accident prevention, medication management, and infection control—problems that have persisted across multiple years and surveys. Families have filed complaints triggering nearly two dozen violations, including recent issues with abuse protection and call system failures. While the facility reports corrections for cited problems, the repeated nature of core safety deficiencies suggests ongoing challenges with maintaining consistent quality care standards.

Mar 23, 2026Complaint
3
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 17, 2026Complaint
2
0740Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 18, 2025Complaint
1
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Mar 18, 2025Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Mar 3, 2025Complaint
1
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 21, 2025Routine
45
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0698Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Federal Penalties

Fine

Sep 5, 2023

$13,762

Fine

Aug 14, 2023

$4,587

Fine

Jul 24, 2023

$13,762

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkview Healthcare

Organization Type

for profit

Ownership & Management

Owners

Cor Healthcare Partners LLC

Owner · Organization

100%

Goldberg, Nathan

Owner (parent company)

33%

Insel, David

Owner (parent company)

33%

Navas-Migueloa, Luis

Owner (parent company)

33%

Key personnel

Trice, CarolW-2 Managing EmployeeGoldberg, NathanOfficer / DirectorInsel, DavidOfficer / DirectorNavas-Migueloa, LuisOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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