Pleasant Valley Manor Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
While the facility is often praised for its cleanliness and friendly atmosphere, the recurring reports of theft and neglect are significant red flags. If you choose this facility, it is essential to visit frequently to advocate for your loved one and ensure that personal property is accounted for.
Google Reviews
Google Reviews
91 reviews on Google“Pleasant Valley Manor Care Center receives polarized feedback, with many reviewers praising the cleanliness and friendly atmosphere, while others report serious concerns regarding theft, neglect, and understaffing. While some families feel their loved ones are treated with kindness and professionalism, recent negative reviews highlight significant issues with facility maintenance, such as temperature control, and a lack of accountability for missing personal property.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and welcoming staff
- Positive environment for short-term rehab
- Active engagement with residents
Concerns
- Theft of personal belongings (TVs, jewelry, electronics) (mentioned by 2 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
- Poor communication and administrative oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the building is, but how do you ensure that the high standard of cleanliness is maintained in the residents' private rooms?
- 2With the positive feedback regarding your short-term rehab programs, what specific types of physical or occupational therapy are available for residents transitioning back home?
- 3How does the nursing team manage communication with families to ensure we are always updated on any changes in a loved one's health or daily needs?
- 4What specific protocols do you have in place to ensure all personal belongings, like jewelry or electronics, are securely stored and accounted for?
- 5Since we want to ensure our loved one stays socially active, what kind of daily activities or community engagement programs do you offer to keep residents involved?
- 6How does the facility handle medical emergencies during the night or over the weekend when the administrative team might not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“My mom has had her rings, clothes,even remote to her tv stolen called for help no one came tried to stand to go to the rest room went all over herself slipped fell broke her arm not happy with”
“Great place if you like negligence and theft. Don't buy your relative a nice TV or it will magically "stop working", they will "throw it away" and replace it with one of their own TVs.”
“This is the temperature in my mom's room. 82 degrees'!! This is impossible for the residents to live in and the staff to work in. It has been like this for several months.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Valley Manor has concerning patterns of recurring fire safety deficiencies and families have filed multiple complaints leading to investigations. The most persistent issues involve fire safety systems (alarm maintenance, sprinkler systems, emergency lighting appearing in multiple surveys), medication management errors, and food safety. While the facility reports correcting these violations, the repeated fire safety problems across three years and complaint-triggered investigations regarding abuse reporting and care assistance suggest ongoing quality concerns that families should carefully evaluate.
Sep 5, 2025Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Sep 5, 2024Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Sep 25, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 22, 2023Routine22
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Apr 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Sep 5, 2025
$24,235
Payment Denial
Sep 5, 2025
3-day denial
Ownership & Operations
Who Operates This Facility
Pleasant Valley Manor Care Center
for profit
Chain Affiliation
Juckette Family Homes
6 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Juckette, Joyce E
Owner
Pleasant Valley Manor INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit pleasantvalleymanormo.com
Medicare data downloads
Original nursing home datasets
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