Excel Supported Living INC
Limited public data on Excel Supported Living INC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
Given the serious allegations of financial exploitation and neglect, we strongly advise families to conduct an in-person, unannounced visit and perform a thorough background check on the facility's recent compliance history. If you choose to proceed, ensure you have a clear, documented system for monitoring your loved one's finances and health status, as communication and supervision appear to be significant weaknesses.
Google Reviews
Google Reviews
14 reviews on Google“Excel Supported Living Inc faces serious allegations regarding client safety, including reports of theft, financial exploitation, and significant weight loss among residents. While some reviewers acknowledge the presence of individual caring staff members, the facility is plagued by reports of poor management, lack of supervision, and unresponsive communication.”
Quality Themes
Tap a score for detailsStrengths
- Presence of some dedicated and caring individual staff members
- Management is occasionally reported as accessible
Concerns
- Allegations of theft and financial exploitation of clients (mentioned by 2 reviewers)
- Poor management and lack of professional supervision (mentioned by 3 reviewers)
- Unresponsive communication and lack of follow-up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1What specific protocols and oversight measures are in place to ensure the security of residents' personal belongings and financial accounts?
- 2Could you walk me through your current process for ensuring consistent communication with families regarding updates or concerns?
- 3I noticed that management accessibility is a focus here; how does the leadership team stay actively involved in the daily supervision of the staff?
- 4What steps are being taken to enhance the dining experience and variety of meal options for residents?
- 5How does your team handle medical emergencies or urgent health changes, and how quickly are family members typically notified?
- 6What does a typical day look like in terms of social engagement and activities to ensure residents feel connected and active?
Personalized based on this facility's data
Key Review Excerpts
“Be aware! This company is littered with staff that steal from clients, we suspect they did not feed her enough food, and purchased expensive stuff on her Verizon account that she is responsible for.”
“Horrible company, very unprofessional and manager are selfish and rude. They don’t care about the staff and the client aren’t being taken care of I feel so bad . The staff sleep on the shifts”
“This company seems very sketchy. Have emailed and called and no one replies. Also know a current client and she's said many times how bad communications are and that it's all about the money and nothing more.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Nov 1, 2023Inspection
A follow-up inspection letter dated 12/12/2023 indicates these deficiencies were subsequently corrected.
Required medication (Metamucil) was not filled/available, and PRN inhaler was missing from the medication supply for one client.
Client cash funds exceeded the $75.00 limit for three sampled clients.
Water temperature exceeded 120°F in two homes, cleaning chemicals were stored unsecured, no emergency phone was available in one home, and there were exposed electrical wires and unsecured sharps.
Sep 7, 2023Inspection23Report
There are also documents provided that indicate a later follow-up inspection on 03/29/2024 (associated with Compliance Determination 39065) which found no deficiencies.; Management indicated that many deficiencies were due to transitions in management and poor record keeping by previous staff.; Page 30 notes that the Community Protection deficiency (WAC 388-101D-0485) is a repeat deficiency previously cited on 03/21/2022.
Provider failed to immediately report alleged verbal abuse of one client (Client 7) to the department (CRU).
Provider failed to ensure equitable sharing of household expenses for Client 3 and Client 5.
Failed to complete a character, suitability, and competence review for Staff C; missing FBI record of arrests and prosecutions sheet.
Failed to treat Clients 5 and 6 with dignity by locking sharp items and household chemicals without legal representative consent or proper assessment.
Client 1's Individual Instruction and Support Plan did not contain instructions regarding the use of their prescribed safety helmet.
Failed to include use of provider-managed debit cards in Individual Financial Plans for Clients 1 and 3.
Provider failed to document or initial medication administration on MARs for 4 of 6 sampled clients, resulting in incomplete medication records.
Provider failed to complete a Functional Assessment for 1 of 6 sampled clients who required extensive support for emotional outbursts.
Provider failed to remove door/window alarms for Client 5 after the restriction was removed, infringing on rights.
Provider failed to reconcile cash/spending accounts for Clients 1, 3, and 5 for several months.
Two staff members worked alone without documented completion of required Five-Hour training.
Failed to ensure Client 6 attended a mandatory three-month psychoactive medication review follow-up appointment.
Failed to obtain necessary signatures for Individual Instruction and Support Plans for Clients 2, 4, and 6.
Provider failed to ensure requirements for managing client funds were met for 4 of 6 clients, including lacking running balances, failure to document provider-managed cash and debit cards, and failure to have Individual Financial Plans approved by legal representatives.
Provider failed to obtain current Release of Information consents signed by the client or legal representative for 3 of 6 sampled clients.
Provider failed to correctly implement a Community Protection Treatment Plan for 1 of 6 clients, specifically regarding sharps restriction protocols and door/window alarm installation.
Provider failed to ensure accurate medication support; a prescription inhaler in use was not on the Medication Administration Record (MAR).
Failed to immediately report alleged neglect of Client 1 to the CRU after a fall resulting in injury where the client was not wearing their required protective helmet.
Three staff members lacked current annual Bloodborne Pathogens training.
Hot water temperatures exceeded the 120 degrees Fahrenheit limit at both Client 3 and Client 5's homes.
No system in place to ensure household supplies and common expenses were shared equitably among clients in shared living arrangements.
Provider failed to reconcile and verify provider-managed cash, debit, and prepaid accounts for 2 of 6 clients.
Provider failed to maintain required property records for 2 of 6 sampled clients.
Feb 22, 2023Investigation10Report
Follow-up inspection to 2022 citations. Provider management acknowledged the need for clearer definitions of chemical/hygiene restrictions.; Includes several prior investigation summary reports from 02/25/2022-03/21/2022 citing multiple failures including neglect, financial exploitation, and failure to follow community protection plans.; Includes supplemental findings regarding missed medical appointments for a named client and unauthorized relocation of clients to other homes due to staffing shortages.; The document spans pages 13 through 20 of a Statement of Deficiencies report. Findings involve significant failures in staffing management, client rights, safety/maintenance, and adherence to court-ordered community protection plans.
Provider failed to ensure Client 2 was treated with dignity and consideration; personal hygiene products were locked without a plan or consent.
Provider failed to ensure support to access health services for two clients, resulting in missed appointments and delayed medical evaluation.
Provider failed to treat clients with dignity and consideration by moving eight clients out of their homes due to staffing shortages without proper notice or consent, causing stress and anxiety.
Provider failed to share the Individual Instruction and Support Plan (IISP) with the client's legal guardian and the DSHS Case Resource Manager despite multiple requests.
Provider failed to maintain a safe environment due to a leaking bathroom faucet and constant stream of running hot water that was not repaired, despite ongoing issues.
Provider failed to protect clients from financial exploitation by receiving payment from the department to provide services while also charging rent for provider-owned homes.
Provider failed to implement mandatory safety and treatment restrictions for a client in the Community Protection Program, including missing door/window alarms, unauthorized internet/gaming access, and failure to maintain required supervision.
Provider failed to ensure clients were treated with dignity and consideration by locking sharp items and eating utensils without a valid plan or client consent.
Provider failed to meet residential services contract requirements by owning and renting homes to clients, failing to ensure immediate access to staff, and failing to provide adequate staff, resulting in clients being left without proper supervision or support during illnesses and staffing shortages.
Provider failed to maintain a safe home environment by failing to repair a charred electrical outlet used with a space heater.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit excelsupportedliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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