Regency at Northpointe
Strong Medicare quality ratings; families often praise dedicated respiratory therapy team. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While Regency at Northpointe has a strong respiratory therapy department and engaging activities, the recurring reports of hygiene issues and bedsores are major red flags. If you consider this facility, perform unannounced visits to check on your loved one's physical condition and ensure you have a clear, documented line of communication with the administration.
Google Reviews
Google Reviews
38 reviews on Google“Regency at Northpointe receives highly polarized feedback, with some families praising the dedicated respiratory therapy team and compassionate end-of-life care, while others report severe neglect and poor clinical oversight. Critical concerns include reports of bedsores, overmedication, and a lack of responsiveness from administrative staff. Prospective families should be aware of the stark contrast between glowing reviews regarding staff dedication and serious allegations of patient mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated respiratory therapy team
- Compassionate end-of-life and hospice care
- Engaging activity programs for residents
- Recent cosmetic facility upgrades
Concerns
- Development of bedsores and poor hygiene (mentioned by 4 reviewers)
- Lack of administrative follow-through and communication (mentioned by 2 reviewers)
- Inadequate nursing care or failure to follow medical protocols (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent cosmetic upgrades to the facility, how are you currently maintaining the daily cleanliness and hygiene standards in resident rooms?
- 2I noticed your respiratory therapy team is highly regarded; how does that specialized care integrate with the broader nursing team to ensure consistent medical protocols are followed?
- 3What specific steps does your administration take to ensure families feel informed and connected, particularly when there are changes to a resident's care plan or medication?
- 4With the active social calendar you offer, how do you encourage residents with varying mobility levels to participate in the daily activity programs?
- 5Could you walk me through your facility's process for skin integrity monitoring and how you proactively prevent complications like bedsores?
- 6How does your nursing leadership oversee medication management to ensure accuracy and timely administration for all 120 residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom is there and has so much fun doing the activities. She loves Bingo, trivia, the horse races and all the art.”
“This could not have been done without the incredibly professional, expert, empathetic, responsive, and caring assistance from the entire staff at Regency until she passed away.”
“My brother was choking for 5 min because his nurse said she wasnt trained to suction him! Only to find out that they're all trained to do it! Lazy! Lazy nurses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 29 deficiencies across recent surveys, including two instances where families filed complaint reports. The most recurring issues involve fire safety systems, quality of care (including daily living assistance and care planning), and building safety deficiencies. While all deficiencies show correction dates, the pattern of repeated violations in fire safety and care delivery across multiple surveys suggests ongoing operational challenges that warrant careful evaluation during visits.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 27, 2024Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 3, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Apr 28, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 27, 2019Routine2
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 9, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Regency at Northpointe
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 27 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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