Avalon Care Center at Northpointe
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (36 vs median 14)
- High staff turnover (69%)
- High RN turnover (77%)
Bottom 25% in WA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AVALON HEALTH CARE chain · $84,614 in fines
What this means for your family
This facility has a dedicated wound care team and an active social work department that many families find helpful. However, due to consistent reports of slow response times to call lights and issues with personal belongings, we strongly recommend that you visit frequently and maintain clear, documented communication with the nursing station to ensure your loved one's needs are met.
Google Reviews
Google Reviews
94 reviews on Google“Avalon Care Center at Northpointe receives highly polarized feedback, with many families praising the compassionate nursing staff and effective wound care team, while others report severe neglect, poor communication, and understaffing. While some residents experience successful rehabilitation and attentive care, multiple families have raised serious concerns regarding hygiene, responsiveness to call lights, and the loss of personal belongings. Prospective families should be aware that experiences appear highly inconsistent depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective wound care team
- Helpful social work and administrative support
- Clean and well-maintained facility
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Poor quality and lack of variety in food (mentioned by 4 reviewers)
- Loss or theft of personal belongings (mentioned by 3 reviewers)
- Understaffing and lack of consistent care (mentioned by 6 reviewers)
- Poor communication with family/MPOA (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a high priority for your team given your active response rate to online feedback; how do you ensure families stay updated on their loved one's daily status?
- 2With the current staffing levels, what systems are in place to ensure that call lights are answered promptly, especially during evening or weekend shifts?
- 3I understand that maintaining personal belongings can be a challenge in a facility of this size; what specific protocols do you have to prevent the loss or misplacement of a resident's items?
- 4Regarding the dining experience, what steps is the kitchen team taking to improve the variety and nutritional quality of the meals served to residents?
- 5Given the facility's focus on wound care, how are you currently addressing the CMS health inspection findings to ensure the highest standard of clinical safety for residents?
- 6What kind of daily social activities or engagement programs do you offer to ensure residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is very attentive. The CNAs are very attentive, around the clock care is a very difficult thing to do, but they do it with ease and with incredible bedside manners and respect”
“My mother was at Avalon for about a month... I arrived to my mother’s room before she did and there were several large cobwebs on the lower portion of the furniture which made me uncomfortable.”
“My uncle was sent here after major surgery. He has a colostomy bag and a wound vac. We were assured that this place was great and highly rated. Let's talk about how that's a lie. We were told they know how to provide care with the wound vac. They were uneducated on it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 32 complaint reports leading to federal violations at this facility, with recurring problems in medication management, safety supervision, and basic care assistance persisting across multiple surveys despite corrections. Recent complaints in 2025 continue to cite medication errors, accident hazards, and failures to properly assess and care for residents, indicating ongoing challenges with fundamental care quality and safety standards.
Sep 17, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Feb 7, 2025Routine37
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 7, 2025Complaint10
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 2, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jan 17, 2025
$76,336
Fine
Aug 26, 2024
$8,278
Ownership & Operations
Who Operates This Facility
Avalon Care Center at Northpointe
for profit
Chain Affiliation
Avalon Health Care
15 facilities nationwide
Chain avg rating: 3.6/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Avalon Care LLC
Owner (parent company) · Organization
K-Team LLC
Owner (parent company) · Organization
Spencer K Kirton Individual Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
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