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Nursing HomeMedicaid Investigative

Avalon Care Center at Northpointe

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9827 North Nevada, Shiloh Hills · Spokane, WA 99218119 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 94 Google reviews

5
4
3
2
1
Avalon Care Center at Northpointe Nursing Home in Spokane, WA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (36 vs median 14)
  • High staff turnover (69%)
  • High RN turnover (77%)

Bottom 25% in WA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AVALON HEALTH CARE chain · $84,614 in fines

Source: Medicare data

What this means for your family

This facility has a dedicated wound care team and an active social work department that many families find helpful. However, due to consistent reports of slow response times to call lights and issues with personal belongings, we strongly recommend that you visit frequently and maintain clear, documented communication with the nursing station to ensure your loved one's needs are met.

Google Reviews

Google Reviews

94 reviews on Google
Avalon Care Center at Northpointe receives highly polarized feedback, with many families praising the compassionate nursing staff and effective wound care team, while others report severe neglect, poor communication, and understaffing. While some residents experience successful rehabilitation and attentive care, multiple families have raised serious concerns regarding hygiene, responsiveness to call lights, and the loss of personal belongings. Prospective families should be aware that experiences appear highly inconsistent depending on the specific wing or shift.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean6.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective wound care team
  • Helpful social work and administrative support
  • Clean and well-maintained facility

Concerns

  • Slow or non-existent response to call lights (mentioned by 5 reviewers)
  • Poor quality and lack of variety in food (mentioned by 4 reviewers)
  • Loss or theft of personal belongings (mentioned by 3 reviewers)
  • Understaffing and lack of consistent care (mentioned by 6 reviewers)
  • Poor communication with family/MPOA (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'18(1)3.73.8'21(8)2.31.8'23(6)2.84.0'25(39)3.8'26(15)

Distribution · 85 analyzed

5
49
4
4
3
3
2
2
1
27

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that communication is a high priority for your team given your active response rate to online feedback; how do you ensure families stay updated on their loved one's daily status?
  • 2With the current staffing levels, what systems are in place to ensure that call lights are answered promptly, especially during evening or weekend shifts?
  • 3I understand that maintaining personal belongings can be a challenge in a facility of this size; what specific protocols do you have to prevent the loss or misplacement of a resident's items?
  • 4Regarding the dining experience, what steps is the kitchen team taking to improve the variety and nutritional quality of the meals served to residents?
  • 5Given the facility's focus on wound care, how are you currently addressing the CMS health inspection findings to ensure the highest standard of clinical safety for residents?
  • 6What kind of daily social activities or engagement programs do you offer to ensure residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is very attentive. The CNAs are very attentive, around the clock care is a very difficult thing to do, but they do it with ease and with incredible bedside manners and respect

Rehab patient · 2025★★★★★

My mother was at Avalon for about a month... I arrived to my mother’s room before she did and there were several large cobwebs on the lower portion of the furniture which made me uncomfortable.

Resident's family · 2026★★★☆☆

My uncle was sent here after major surgery. He has a colostomy bag and a wound vac. We were assured that this place was great and highly rated. Let's talk about how that's a lie. We were told they know how to provide care with the wound vac. They were uneducated on it.

Resident's family · 2024☆☆☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
4.38hrs
OK
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
19.5%
WA
12.2%
Spokane
15.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
14.4%
WA
15.0%
Spokane
17.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
5.3%
WA
5.8%
Spokane
8.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
15.3%
WA
18.8%
Spokane
19.3%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility6.6%
Worse than Avg
Here
6.6%
US
3.2%
WA
2.7%
Spokane
2.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
95.5%
WA
93.8%
Spokane
96.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.7%
Better than Avg
Here
93.7%
US
81.8%
WA
87.9%
Spokane
86.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.1%
Better than Avg
Here
90.1%
US
79.7%
WA
82.0%
Spokane
84.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
WA
1.3%
Spokane
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

36deficiencies
2penalties
Well above state avg (17.1)
32 complaint-triggered
$84,614 in fines

Families filed 32 complaint reports leading to federal violations at this facility, with recurring problems in medication management, safety supervision, and basic care assistance persisting across multiple surveys despite corrections. Recent complaints in 2025 continue to cite medication errors, accident hazards, and failures to properly assess and care for residents, indicating ongoing challenges with fundamental care quality and safety standards.

Sep 17, 2025Complaint
2
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

Feb 7, 2025Routine
37
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Feb 7, 2025Complaint
10
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 10, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 9, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 2, 2024Complaint
6
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Jan 17, 2025

$76,336

Fine

Aug 26, 2024

$8,278

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avalon Care Center at Northpointe

Organization Type

for profit

Chain Affiliation

Chain Name

Avalon Health Care

Chain Size

15 facilities nationwide

Chain avg rating: 3.6/5 · Rank 13 of 13 (Worst)

Ownership & Management

Owners

Avalon Care LLC

Owner (parent company) · Organization

K-Team LLC

Owner (parent company) · Organization

Spencer K Kirton Individual Tr

Owner (parent company) · Organization

Key personnel

Dangerfield, DavidManaging Control - Governing BodyKirton, ByronManaging Control - Governing BodyKirton, CharlesManaging Control - Governing BodyKirton, HyrumManaging Control - Governing BodyKirton, SpencerManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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