Middleburg Heights Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 124 Google reviews

Watch Middleburg Heights Health & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has a strong rehabilitation therapy team and a highly visible administrator, which has led to many positive outcomes for short-term recovery. However, given the recurring reports of slow response times to call lights and serious hygiene concerns, we strongly recommend visiting during off-hours and speaking directly with the nursing staff on the floor to assess their responsiveness before making a decision.
Google Reviews
Google Reviews
124 reviews on Google“Middleburg Heights Health & Rehabilitation Center (formerly Southern Hills) receives highly polarized feedback, with many families praising the recent administration's hands-on approach and the effectiveness of the rehabilitation therapy team. However, significant and recurring concerns persist regarding neglect, slow response times to call lights, and inconsistent hygiene standards. Families should be aware that while many report positive outcomes, others have documented serious issues with wound care, communication, and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Hands-on, visible administrative leadership
- Clean and well-maintained facility environment
- Compassionate and attentive nursing staff
Concerns
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Neglect regarding hygiene, bedsores, and wound care (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels, what is the facility's protocol for ensuring call lights are answered promptly and that residents receive timely assistance?
- 2Given the importance of wound care and hygiene, what specific training and oversight do your nursing staff receive to ensure high standards of daily care?
- 3How does your leadership team ensure consistent communication with families, especially when updates or concerns arise regarding a resident's health?
- 4I noticed the facility has a strong reputation for physical and occupational therapy; how are these programs integrated into a resident's daily routine?
- 5Could you walk me through the process for addressing and monitoring nutritional needs, and how you ensure the quality and variety of meals provided?
- 6How does the facility handle medical emergencies or urgent changes in a resident's condition during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Omar the administrator is a hands on person he is working right along with his staff daily. He personally visits each patient knows them by name.”
“I took away a star because of call lights not being answered in a timely fashion.”
“My father get a very bad infection because of failure to clean the surgical area. They are very negligent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in recent years, including issues with pressure ulcer care, safety supervision, and infection control. The facility shows recurring problems across three main areas: fire safety and building systems, resident care and treatment, and emergency preparedness. While all violations have correction dates, the pattern shows ongoing challenges with maintaining consistent care standards and facility safety requirements across multiple inspections.
Dec 4, 2024Routine26
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 4, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Feb 1, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 31, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 10, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 25, 2022Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Dec 4, 2024
$43,865
Fine
Feb 1, 2024
$32,175
Ownership & Operations
Who Operates This Facility
Middleburg Heights Health & Rehabilitation Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 16 of 37
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit hopkinsrehabilitation.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Parkside Villa
< 1 miNursing Home · Middleburg Heights, OH
O'neill Healthcare Middleburg Heights
< 1 miNursing Home · Middleburg Heights, OH
Aristocrat Berea Healthcare and Rehabilitation
< 1 miNursing Home · Berea, OH
Aristos Nursing and Rehabilitation
3.9 miNursing Home · Cleveland, OH
Gardens of North Olmsted
4.6 miNursing Home · North Olmsted, OH
Altenheim
4.9 miNursing Home · Strongsville, OH