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Nursing HomeMedicaid

Middleburg Heights Health & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

19530 Bagley Road, Middleburg Heights, OH 4413090 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 124 Google reviews

5
4
3
2
1
Middleburg Heights Health & Rehabilitation Center Nursing Home in Middleburg Heights, OH — Street View
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What this means for your family

This facility has a strong rehabilitation therapy team and a highly visible administrator, which has led to many positive outcomes for short-term recovery. However, given the recurring reports of slow response times to call lights and serious hygiene concerns, we strongly recommend visiting during off-hours and speaking directly with the nursing staff on the floor to assess their responsiveness before making a decision.

Google Reviews

Google Reviews

124 reviews on Google
Middleburg Heights Health & Rehabilitation Center (formerly Southern Hills) receives highly polarized feedback, with many families praising the recent administration's hands-on approach and the effectiveness of the rehabilitation therapy team. However, significant and recurring concerns persist regarding neglect, slow response times to call lights, and inconsistent hygiene standards. Families should be aware that while many report positive outcomes, others have documented serious issues with wound care, communication, and staff responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities6.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Hands-on, visible administrative leadership
  • Clean and well-maintained facility environment
  • Compassionate and attentive nursing staff

Concerns

  • Slow or ignored call light response times (mentioned by 6 reviewers)
  • Neglect regarding hygiene, bedsores, and wound care (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
  • Inconsistent or poor quality of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(7)'20(4)'22(6)'24(17)'26(31)

Distribution · 126 analyzed

5
92
4
5
3
1
2
1
1
27
13 reviews posted between Feb 27, 2026Feb 28, 2026 · 13 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the current staffing levels, what is the facility's protocol for ensuring call lights are answered promptly and that residents receive timely assistance?
  • 2Given the importance of wound care and hygiene, what specific training and oversight do your nursing staff receive to ensure high standards of daily care?
  • 3How does your leadership team ensure consistent communication with families, especially when updates or concerns arise regarding a resident's health?
  • 4I noticed the facility has a strong reputation for physical and occupational therapy; how are these programs integrated into a resident's daily routine?
  • 5Could you walk me through the process for addressing and monitoring nutritional needs, and how you ensure the quality and variety of meals provided?
  • 6How does the facility handle medical emergencies or urgent changes in a resident's condition during evening and weekend hours?

Personalized based on this facility's data


Key Review Excerpts

Omar the administrator is a hands on person he is working right along with his staff daily. He personally visits each patient knows them by name.

Family member · 2024★★★★★

I took away a star because of call lights not being answered in a timely fashion.

Rehab patient · 2020★★★★

My father get a very bad infection because of failure to clean the surgical area. They are very negligent.

Family member · 2024☆☆☆☆
Source: 124 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility72.1%
Worse than Avg
Here
72.1%
US
12.1%
OH
28.2%
Cuyahoga
29.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.4%
OH
9.4%
Cuyahoga
8.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
15.3%
OH
6.9%
Cuyahoga
5.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.4%
OH
21.6%
Cuyahoga
20.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.2%
Better than Avg
Here
95.2%
US
93.4%
OH
92.6%
Cuyahoga
87.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
14.4%
OH
5.8%
Cuyahoga
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
OH
75.6%
Cuyahoga
65.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.2%
Mixed vs Avgs
Here
73.2%
US
81.8%
OH
78.4%
Cuyahoga
69.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Above state avg (10.1)
8 complaint-triggered
$76,040 in fines

Families have filed complaints leading to deficiencies in recent years, including issues with pressure ulcer care, safety supervision, and infection control. The facility shows recurring problems across three main areas: fire safety and building systems, resident care and treatment, and emergency preparedness. While all violations have correction dates, the pattern shows ongoing challenges with maintaining consistent care standards and facility safety requirements across multiple inspections.

Dec 4, 2024Routine
26
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 4, 2024Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Feb 1, 2024Complaint
3
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 31, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 10, 2023Complaint
2
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 25, 2022Routine
11
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Dec 4, 2024

$43,865

Fine

Feb 1, 2024

$32,175

Ownership & Operations

Who Operates This Facility

Owner / Operator

Middleburg Heights Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Optalis Health & Rehabilitation

Chain Size

37 facilities nationwide

Chain avg rating: 2.5/5 · Rank 16 of 37

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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