Norridge Gardens
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 107 Google reviews
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What this means for your family
While Norridge Gardens provides effective rehabilitation therapy, the facility suffers from significant inconsistencies in daily care. Families should prioritize frequent, unannounced visits to monitor hygiene and call light response times, and ensure they have direct contact information for the nursing supervisor on their loved one's specific floor.
Google Reviews
Google Reviews
107 reviews on Google“Norridge Gardens receives highly polarized feedback, with many families praising the therapy and nursing teams while others report severe neglect and hygiene issues. While some visitors highlight a warm, welcoming environment and effective rehabilitation, a significant number of reviewers cite concerns regarding call light response times, cleanliness, and staff professionalism. Families should be aware of the inconsistency in care quality reported across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and caring nursing staff on specific units
- Responsive social work and administrative support
- Helpful wound care team
Concerns
- Slow or ignored call lights and lack of timely assistance (mentioned by 8 reviewers)
- Poor hygiene, including failure to bathe residents or change linens (mentioned by 7 reviewers)
- Unprofessional, rude, or dismissive staff attitudes (mentioned by 7 reviewers)
- Facility cleanliness issues, specifically odors and lack of maintenance (mentioned by 6 reviewers)
- Difficulty communicating with staff or receiving updates on patient status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the size of the facility, what is your specific protocol for ensuring call lights are answered promptly and that residents receive timely assistance?
- 3Could you walk me through your current process for maintaining room hygiene and laundry schedules to ensure residents are always comfortable?
- 4With your strong focus on physical and occupational therapy, how do you ensure that same level of dedicated attention carries over into daily care routines like bathing and dressing?
- 5What steps are you taking to improve staffing consistency so that families feel they have a reliable point of contact for updates on their loved one's status?
- 6Can you describe the daily activity schedule and how you encourage residents to participate in social life beyond their medical care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses have the best interest of the Resident's health. I plan to return after my surgery.”
“The facility is kept very tidy & clean by housekeeping staff on a daily basis. The physical therapists, nursing & aids are very positive.”
“My mother in law was found unresponsive and her O2 at 30 and no one could tell us for how long she was in this state or what led to her getting this ill. I have been there and I press the call light and it takes hours for someone to come in and check on her!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering inspections, with 22 complaint-related deficiencies indicating ongoing concerns. The facility shows recurring problems in daily care assistance, nursing staffing levels, and medication management that persist across multiple surveys and complaints. While all violations have correction plans, the pattern of repeated issues in basic care areas and the frequency of family complaints suggest significant quality concerns that warrant careful evaluation during any visit.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2024Routine19
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Oct 31, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 31, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 15, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Nov 29, 2023
$7,918
Fine
Nov 29, 2023
$7,918
Ownership & Operations
Who Operates This Facility
Norridge Gardens
for profit
Chain Affiliation
Premier Healthcare of Illinois
3 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 3 (Best)
Ownership & Management
Owners
Ability Insurance Company
Owner · Organization
Baver, Barak
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit premierofillinois.com
Medicare data downloads
Original nursing home datasets
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