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Nursing HomeMedicaid

Alden Estates of Northmoor

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5831 North Northwest Highway, Norwood Park East · Chicago, IL 60631198 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 62 Google reviews

5
4
3
2
1
Alden Estates of Northmoor Nursing Home in Chicago, IL — Street View
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What this means for your family

While the facility has a strong reputation for physical therapy and some highly dedicated staff, the recurring reports of neglect and hygiene issues are critical red flags. If you consider this facility, we strongly recommend unannounced visits during weekends or evening hours to personally verify staffing levels and the quality of care being provided.

Google Reviews

Google Reviews

62 reviews on Google
Alden Estates of Northmoor receives highly polarized reviews, with many families praising the facility for its effective rehabilitation therapy and compassionate individual staff members. However, a significant number of reviewers report severe neglect, including issues with hygiene, inadequate staffing levels, and poor communication from management. Families considering this facility should be aware of these starkly contrasting experiences regarding basic patient care and responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities5.0Meds3.0Memory4.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Compassionate, dedicated individual staff members
  • Clean and well-maintained facility environment
  • Helpful social services and admissions team

Concerns

  • Chronic understaffing leading to neglect (mentioned by 12 reviewers)
  • Poor hygiene and lack of assistance with toileting/bathing (mentioned by 6 reviewers)
  • Inadequate communication and responsiveness from management (mentioned by 5 reviewers)
  • Poor quality or cold food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(4)'17(8)'20(1)'22(4)'24(8)'26(3)

Distribution · 63 analyzed

5
31
4
5
3
1
2
3
1
23

How They Respond to Reviews

35%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, how does your management team ensure that residents receive consistent support for daily hygiene and toileting needs?
  • 2I noticed the CMS staffing rating is currently low; what specific steps is the facility taking to improve staff retention and ensure there are enough caregivers on the floor at all times?
  • 3Since therapy services are a noted strength here, how do you integrate physical and occupational therapy goals into the resident's daily routine?
  • 4Communication is very important to our family; what is the standard process for updating families on changes in a resident's health or care plan, and who is our primary point of contact?
  • 5We understand that dining is a key part of daily life; how do you ensure that meals are served at the appropriate temperature and that residents who need assistance with eating receive it promptly?
  • 6In the event of a medical emergency or a sudden change in condition, what is your protocol for notifying family members and coordinating with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

The therapy team was incredible in helping my brother get back home. The nursing staff was always attentive to all his needs.

Rehab patient's family · 2017★★★★★

My mother sits in her urine and feces for hours.

Long-term resident's family · 2025☆☆☆☆

The place is so short staffed, some Residents go shifts in a row without being changed out of their soiled d

Long-term resident's family · 2022☆☆☆☆
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.5%
Mixed vs Avgs
Here
25.5%
US
12.1%
IL
52.5%
Cook
74.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
95.5%
IL
91.8%
Cook
87.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
14.4%
IL
14.2%
Cook
8.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
IL
15.9%
Cook
9.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.4%
IL
21.1%
Cook
17.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
15.4%
IL
21.8%
Cook
24.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility38.7%
Worse than Avg
Here
38.7%
US
81.8%
IL
69.0%
Cook
55.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.9%
Mixed vs Avgs
Here
56.9%
US
79.7%
IL
63.1%
Cook
55.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
IL
2.4%
Cook
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (12.0)
15 complaint-triggered
$11,180 in fines

This facility has a concerning pattern of repeated complaints from families, with 17 complaint-triggered deficiencies indicating ongoing issues with safety and care quality. The most frequent problems involve accident prevention and supervision, pressure ulcer care, and medication management, with safety hazards appearing across multiple years from 2023-2024. While the facility reports correcting deficiencies, the recurring nature of complaints suggests persistent quality concerns that families should investigate thoroughly before considering placement.

Jan 26, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 4, 2025Routine
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 9, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 1, 2024Routine
17
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Oct 25, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 21, 2024Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alden Estates of Northmoor

Organization Type

for profit

Chain Affiliation

Chain Name

The Alden Network

Chain Size

27 facilities nationwide

Chain avg rating: 2.4/5 · Rank 14 of 27

Ownership & Management

Owners

The Alden Group, Ltd.

Owner · Organization

100%

Audra Elisco Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

21%

Lauren Magnusson Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

21%

Randi Schullo Grantor Tr Dated 11/02/2004

Owner (parent company) · Organization

21%

Elisco, Arin

Owner (parent company)

6%

Elisco, Charles

Owner (parent company)

6%

Magnusson, Garrett

Owner (parent company)

6%

Magnusson, Paige

Owner (parent company)

6%

Schullo, Joseph

Owner (parent company)

6%

Schullo, Nicole

Owner (parent company)

6%

Key personnel

Midcap Funding IV Trust5% or Greater Security InterestNovak, KatieW-2 Managing EmployeeCarl, JoanOfficer / DirectorSchlossberg, FloydOfficer / DirectorCarl, JoanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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